ServiceNow Validation & QA Specialist

DataDrone Inc.; Cheyenne, Northern (WY, KY); Hybrid; USD 70,000 - 110,000; Full time

Job summary

DataDrone, a services firm focusing on partner implementation practices, seeks a QA specialist to validate and audit automate workflows shipped in 45 days. You’ll ensure the workflow actually works, holds up under real conditions, and is audit-ready before client handoff.

You’ll verify, never trust, collecting reproducible evidence—screenshots, test results, and sign-offs—and you’ll own the final validation before deployment across engagements.

Qualifications

• Real depth in QA and validation of software or platform workflows.
• Hands-on familiarity with ServiceNow workflows to test them meaningfully (ITSM/ITOM, Flow Designer outputs).
• Proven skill writing and running acceptance-criteria-driven test cases.
• An eye for audit-readiness — logging, traceability, governance, controls.
• Clear, evidence-based reporting; your failure reports are reproducible, not vague.

Responsibilities

• Validate automated workflows against locked acceptance criteria — functional, edge-case, and end-to-end.
• Confirm audit-readiness: logging, governance, traceability, and controls that survive scrutiny.
• Own acceptance-criteria sign-off — your yes means the outcome is real and reproducible.
• Hunt the edge cases and failure modes the build team hoped you'd miss.
• Log validation results with reproducible evidence so failures are fixed fast and cleanly.
• Hold the line on quality — no sign-off until the workflow actually meets the bar.

Skills

QA validation

Software testing

Audit-readiness

ServiceNow testing

Acceptance criteria

Tools

ServiceNow

Flow Designer

Notion

Jira

Trello

Linear

Job description

DataDrone, a services firm focusing on partner implementation practices, seeks a QA specialist to validate and audit automate workflows shipped in 45 days. You’ll ensure the workflow actually works, holds up under real conditions, and is audit-ready before client handoff.

You’ll verify, never trust, collecting reproducible evidence—screenshots, test results, and sign-offs—and you’ll own the final validation before deployment across engagements.