QA & Validation Specialist

DataDrone Inc.; Cheyenne, Northern (WY, KY); Hybrid; USD 70,000 - 110,000; Full time

Job summary

DataDrone, a services firm focusing on partner implementation practices, seeks a QA specialist to validate and audit automate workflows shipped in 45 days. You’ll ensure the workflow actually works, holds up under real conditions, and is audit-ready before client handoff.

You’ll verify, never trust, collecting reproducible evidence—screenshots, test results, and sign-offs—and you’ll own the final validation before deployment across engagements.

Qualifications

• Real depth in QA and validation of software or platform workflows.
• Hands-on familiarity with ServiceNow workflows to test them meaningfully (ITSM/ITOM, Flow Designer outputs).
• Proven skill writing and running acceptance-criteria-driven test cases.
• An eye for audit-readiness — logging, traceability, governance, controls.
• Clear, evidence-based reporting; your failure reports are reproducible, not vague.

Responsibilities

• Validate automated workflows against locked acceptance criteria — functional, edge-case, and end-to-end.
• Confirm audit-readiness: logging, governance, traceability, and controls that survive scrutiny.
• Own acceptance-criteria sign-off — your yes means the outcome is real and reproducible.
• Hunt the edge cases and failure modes the build team hoped you'd miss.
• Log validation results with reproducible evidence so failures are fixed fast and cleanly.
• Hold the line on quality — no sign-off until the workflow actually meets the bar.

Skills

QA validation

Software testing

Audit-readiness

ServiceNow testing

Acceptance criteria

Tools

ServiceNow

Flow Designer

Notion

Jira

Trello

Linear

Job description

DataDrone runs partner implementation practices that ship one outcome in 45 days. The ServiceNow practice takes one revenue- or service-critical workflow and gets it automated and audit-ready in 45 days — typically clearing ~62% of the manual tickets that used to eat the team alive. We are not a license shop. The workflow we ship has to actually work, hold up under real conditions, and survive an audit. That's where you come in. Verify, never trust.

What You'll Do

You validate the workflows the crew builds — functional testing, audit-readiness, and acceptance-criteria sign-off. You are the last clean line before the client owns the automation. You test against the acceptance criteria the Engagement Manager locked, you test the edge cases the build team hoped you'd miss, and you confirm the workflow is audit-ready — logged, governed, traceable. Your sign-off means the outcome is real, not claimed.

You don't take \"it works on my instance\" for an answer. You verify, never trust. The proof is reproducible — screenshots, test evidence, a sign-off that holds in an audit.

Daily Rhythm (How You Operate)

• Open the day on what's ready for validation and what acceptance criteria each piece must meet.


• Test functionally against real scenarios and the locked acceptance criteria — happy path and the edges.


• You hunt the failure the build team didn't think about — bad data, missing permissions, the unhandled error.


• Mid-day you log results clean: what passed, what failed, with reproducible evidence the crew can act on.


• You close the day with validation state current — what's signed off, what's blocked, what's audit-ready and what isn't.

Key Responsibilities

• Validate automated workflows against locked acceptance criteria — functional, edge-case, and end-to-end.


• Confirm audit-readiness: logging, governance, traceability, and controls that survive scrutiny.


• Own acceptance-criteria sign-off — your yes means the outcome is real and reproducible.


• Hunt the edge cases and failure modes the build team hoped you'd miss.


• Log validation results with reproducible evidence so failures are fixed fast and cleanly.


• Hold the line on quality — no sign-off until the workflow actually meets the bar.

What We're Looking For

• Real depth in QA and validation of software or platform workflows — functional, edge-case, and end-to-end testing.


• Hands-on familiarity with ServiceNow workflows enough to test them meaningfully (ITSM/ITOM, Flow Designer outputs).


• Proven skill writing and running acceptance-criteria-driven test cases.


• An eye for audit-readiness — logging, traceability, governance, controls.


• Clear, evidence-based reporting; your failure reports are reproducible, not vague.

Bonus Points For

• ServiceNow certifications or platform testing experience.


• Direct experience with audit and compliance validation.


• Familiarity with test automation on the platform.

The Mindset We Hire For

You verify, never trust. \"It works on my instance\" means nothing to you until you've reproduced it against the criteria. You take quiet satisfaction in finding the break the build team missed — not to score points, but because the client shouldn't find it first. You hold the line on sign-off even when the deadline is breathing down everyone's neck. Your yes is worth something because you never give it cheaply.

Success in This Role

• 30 days: You can take locked acceptance criteria and build a real validation pass — functional and edge-case — that the crew respects.


• 60 days: You're catching the failures before deploy, confirming audit-readiness, and your sign-offs hold. The build team trusts your \"no\" because it's always reproducible.


• 90 days: You're the quality line of the practice — nothing ships without a sign-off that survives an audit, and your validation patterns get reused across engagements.

Tools You'll Use

ServiceNow instances and update sets for validation; Flow Designer outputs and platform logs for audit-readiness checks; the practice's AI Copilot for test-case drafting, edge-case generation, and evidence summaries; Notion for test plans, validation records, and the single source of truth on acceptance criteria; Trello / Jira / Linear for defect tracking and sign-off checkpoints; reproducible test evidence and screenshots as the proof of every sign-off.

Why Join Us

You own the quality line and your sign-off actually means something. No rubber-stamping, no shipping-on-faith. You're the reason the client trusts that the workflow works and survives an audit. Remote, timezone-flexible, and built on a simple rule: verify, never trust.

Self-Check Before You Apply

• I have real depth in QA — functional, edge-case, and end-to-end validation.


• I can test ServiceNow workflows meaningfully against locked acceptance criteria.


• I check audit-readiness — logging, traceability, governance, controls.


• I hunt the failure the build team hoped I'd miss.


• My failure reports are reproducible, never vague.


• I hold the line on sign-off even under deadline pressure.

If three or more are yes, that's you — apply.