ServiceNow Transformation Consultant

Accenture; Irving (TX); On-site; USD 70,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability

401(k)

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture is seeking a ServiceNow Business Process Consultant to translate client requirements into functional designs, lead workshops, and develop user stories for agile delivery. This role involves guiding the implementation lifecycle, supporting UAT/QA, and collaborating with cross-functional teams to deliver tangible value.

Travel may be required (25%–100%). A bachelor’s degree in business or IT is preferred, with multiple years of ServiceNow experience and certifications enhancing candidacy.

Qualifications

• Minimum 3+ years’ experience working in the ServiceNow platform.
• Minimum 2+ years’ experience leading workshops, requirements gathering, process definition, process improvement and re-engineering.
• Minimum 2+ years’ experience developing requirements documentation, project artifacts, process documents and creating user stories.
• Minimum 2+ years’ experience identifying how to meet business requirements using ServiceNow.

Responsibilities

• Translate client requirements into functional designs, user stories, and solution specifications aligned with ServiceNow.
• Lead process workshops and stakeholder interviews.
• Develop feature lists and user stories for Agile delivery and guide implementation lifecycle.
• Support UAT and QA and collaborate with cross-functional teams to deliver value-driven outcomes.

Skills

Communication skills

Workshop leadership

Requirements gathering

Agile delivery

Stakeholder interviewing

Education

Bachelor's degree in Business or IT

Associate degree with 6+ years experience

Tools

ServiceNow platform

ServiceNow CSA

Job description

Accenture is seeking a ServiceNow Business Process Consultant to translate client requirements into functional designs, lead workshops, and develop user stories for agile delivery. This role involves guiding the implementation lifecycle, supporting UAT/QA, and collaborating with cross-functional teams to deliver tangible value.

Travel may be required (25%–100%). A bachelor’s degree in business or IT is preferred, with multiple years of ServiceNow experience and certifications enhancing candidacy.