ServiceNow Technology Engineer

United Software Group Inc.; Pittsburgh (Allegheny County); Hybrid; USD 80,000 - 110,000; Full time

Job summary

An innovative company is seeking a talented ServiceNow Technology Engineer to join their dynamic team. This role involves designing and developing application architecture components, executing tests, and collaborating with cross-functional teams to ensure project success. The ideal candidate will have extensive experience in ServiceNow, particularly in ITOM, integrations, and ITSM processes. You'll be part of a forward-thinking environment that values quality and compliance while providing opportunities for professional growth and development. If you're passionate about leveraging technology to drive business success, this position is perfect for you.

Qualifications

• Experience in ServiceNow Integration with various platforms.
• Strong knowledge in ITOM, Service Mapping, and ITSM processes.

Responsibilities

• Design and develop components of application architecture.
• Execute tests and fix defects in collaboration with the team.
• Ensure quality of project deliverables while maintaining compliance.

Skills

ITOM & Discovery

Service Graph & Mapping

Configurations

Integration & Automation

Performance Analytics

ITSM

Migration & Upgrade

Service Portal Experience

Education

ServiceNow System Administration Certification

Job description

Position: ServiceNow Technology Engineer

Location: Pittsburgh, PA || Dallas, TX || Strongsville, OH || Birmingham, AL || Phoenix, AZ (Hybrid)

Duration: Long term

Description:

Roles and Responsibilities:

• Perform design tasks and develop components of application and technical architecture
• Develop test cases and data
• Execute tests for the application or technical architecture components, work with other programmers, designers, and architects to meet application requirements and performance goals, participate in code reviews, inform the technical architect and project manager of any issues that may affect any other areas of the project, fix any defects and performance problems discovered in testing, document the application to facilitate maintenance.
• Assists with selecting appropriate platforms, integrates and configures solutions.
• Develops software components and hardware for new and emerging technology projects; aligns these with business strategies and objectives.
• May provide consultation on common issues and best practices for junior staff.
• Provides a systematic analysis on client requirements within the traceability framework and resolves any functional problems encountered.
• Ensures quality of project deliverables while maintaining compliance with relevant standards and processes.

Must Have Technical Skills:

• ITOM & Discovery – Experience in Configuration into CMDB, Custom Probes & Sensors, MID Server Configurations, IP Range Creation, Service Mapping, Service Gap Connectors
• Service Graph & Mapping – Experience in Service Mapping Implementation, CI Relationship Management
• Configurations – Experience in Configuration of ITBM, HRSD, CSM. Creating Business Rules, Client Scripts, UI & Data Policies, UI Scripts, UI Actions, Script Includes, Access Control Lists
• Integration & Automation – Experience in ServiceNow Integration but not limited to Salesforce, WorkDay, Ping, CyberArk, HAM, SAM, Azure, Dynatrace, Splunk
• Performance Analytics – Design & Implementation of Dashboard, Reports
• ITSM – Experience working on Change, Incident, Demand, Portfolio, Knowledge, Problem management
• Migration & Upgrade – ServiceNow version upgrade, Use of ATF, Update set migration between lower env instances
• Service Portal, Employee Centre, Employee Centre Pro, Service Catalog Experience

Flex Skills/Nice to Have:

• Agile Development
• Project Portfolio Management
• Demand Management
• Resource Management
• Innovation Management
• Cost Management
• Test Management
• Portfolio & Strategic Planning
• Investment Funding
• Portfolio Management
• Scenario (Financial) Planning

Education/Certifications:

• ServiceNow System Administration Certified preferred, degree not required.

Regards Krishna