ServiceNow Technical Lead | Phoenix AZ (Remote, PT/MT only) | Arizona State Agen

SunSoft Online LLC; United States; Teletrabalho; USD 61 000 - 87 000; Tempo integral

Resumo da oferta

SunSoft Online LLC is seeking a ServiceNow Technical Lead for a 100% remote role across the United States. The candidate will own the platform technical direction for the Arizona state agency’s AtoZ Arizona portal, collaborating with an implementation vendor and overseeing all ServiceNow development decisions.

The role requires 5+ years in a technical ServiceNow position, strong architecture and scripting skills, and the ability to translate business priorities into technical plans.

Qualificações

• 5+ years ServiceNow in a technical role (developer, architect, or technical lead).
• Strong architecture, configuration, workflows, scripting, and platform best practices.
• Ability to translate business requirements into technical stories and plans.
• Experience overseeing vendor development teams or external partners.
• Excellent communication with technical and non-technical stakeholders.

Responsabilidades

• Serve as primary technical owner of the ServiceNow implementation, ensuring quality, performance, and scalability.
• Own and manage the ServiceNow backlog in Jira (enhancements, bugs, maintenance, modernization).
• Review and validate solution architecture, workflows, and vendor-driven technical decisions.
• Provide hands-on configuration/development support to troubleshoot platform behavior.
• Translate business priorities into technical stories, acceptance criteria, and execution plans.
• Lead platform upgrade planning, release cycles, and modernization efforts.
• Ensure compliance with accessibility, security, and state technology standards.

Conhecimentos

ServiceNow

Technical leadership

Backlog management

Architecture

Stakeholder communication

Ferramentas

Jira

Descrição da oferta de emprego

This is a remote position. ServiceNow Technical Lead | Phoenix AZ (Remote, PT/MT only) | Arizona State Agency | Contract-to-Hire Location : 100% Remote - but candidates must be in Pacific or Mountain time zones. Phoenix AZ / Arizona state agency Pay Rate : Up to $54.00/hr bill (W2) Duration : 1 year, contract-to-hire Deadline: June 24, 2026

READ FIRST - please confirm before applying:

• 5+ years of hands‑on ServiceNow experience in a TECHNICAL role (developer, architect, or technical lead), not just using ServiceNow as a ticketing tool.
• Located in a Pacific or Mountain time zone. Candidates outside PT/MT will not be considered.
• Eligible for full‑time conversion. No visa sponsorship available.
• City and state must appear on your resume.

About the Role:

An Arizona state agency is building "AtoZ Arizona," a centralized citizen‑services portal on ServiceNow. We are seeking a ServiceNow Technical Lead to serve as the primary technical owner of the platform implementation, working alongside an implementation vendor and overseeing all ServiceNow development and technical decisions.

What You Will Do:

• Serve as primary technical owner of the ServiceNow implementation, ensuring quality, performance, and scalability
• Own and manage the ServiceNow technical backlog in Jira (enhancements, bugs, maintenance, modernization)
• Review and validate solution architecture, workflows, and technical decisions from vendor development teams
• Provide hands‑on configuration/development support to troubleshoot and validate platform behavior
• Translate business priorities into technical stories, acceptance criteria, and execution plans
• Lead platform upgrade planning, release cycles, and modernization efforts
• Ensure compliance with accessibility, security, and state technology standards

Required:

• 5+ years ServiceNow in a technical role (developer, architect, or technical lead)
• Strong ServiceNow architecture, configuration, workflows, scripting, and platform best practices
• Ability to translate business requirements into technical stories and execution plans (must be evident on resume)
• Experience overseeing vendor development teams or external technical partners
• Strong communication with technical and non‑technical stakeholders

Preferred:

• ServiceNow Public Sector Digital Services (PSDS) - case management, constituent engagement, public‑sector workflows
• Hands‑on with Notifications, Catalog Items, Flow Designer, Integration Hub
• Integrations and identity concepts: SSO, OIDC, SAML; API fundamentals: JSON, REST
• Government / public‑sector / regulated‑environment experience
• Agile/iterative development experience