ServiceNow Technical Lead - CMDB, ITOM & Upgrades

Rockwoods Inc; Salt Lake City (UT); On-site; USD 120,000 - 150,000; Full time

Job summary

A consulting company is seeking an experienced ServiceNow Technical Lead in Salt Lake City, UT. This role involves close collaboration with clients and requires expertise in CMDB management and ServiceNow upgrades. The ideal candidate has over 8 years of experience, is adept at leading teams, and possesses strong communication skills. Responsibilities include managing project implementation, developing ServiceNow solutions, and ensuring compliance with standards. Competitive compensation and a W-2 working arrangement are offered.

Qualifications

• 8+ years of hands-on experience in ServiceNow development, implementation, and administration.
• Proven experience managing CMDB, Discovery, and Service Mapping.
• Strong background in ServiceNow upgrades and platform maintenance.
• Expertise in CMDB, ITSM, and ITOM (Discovery, Service Mapping) modules.

Responsibilities

• Serve as primary onshore point of contact for the client.
• Coordinate effectively with the offshore delivery team.
• Lead ServiceNow upgrade activities, including testing, validation, and deployment.
• Develop custom workflows, automation, and integrations based on business needs.

Skills

ServiceNow development

CMDB management

ITSM

ITOM

Communication skills

Leadership

Project execution

Stakeholder management

Education

Bachelor’s degree in Computer Science, IT, or related field

Tools

ServiceNow

REST/SOAP APIs

MID Server configurations

Job description

A consulting company is seeking an experienced ServiceNow Technical Lead in Salt Lake City, UT. This role involves close collaboration with clients and requires expertise in CMDB management and ServiceNow upgrades. The ideal candidate has over 8 years of experience, is adept at leading teams, and possesses strong communication skills. Responsibilities include managing project implementation, developing ServiceNow solutions, and ensuring compliance with standards. Competitive compensation and a W-2 working arrangement are offered.