ServiceNow Technical Lead

NTT America, Inc.; Plano (TX); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation

Certification support

Remote/hybrid options

Job summary

NTT DATA in the United States is seeking a Senior ServiceNow Technical Lead to drive complex implementations. You will lead design, development, and deployment across ITSM, ITOM, HRSD, and CSM, while mentoring junior consultants.

The role requires deep ServiceNow expertise, strong communication, and a track record of enterprise deployments. Remote/onsite flexibility is available, with a hybrid workflow to meet client needs; competitive compensation and certification support are offered.

Qualifications

• Bachelor’s or Master’s degree in CS/IT or related field.
• 10+ years of hands-on ServiceNow platform development and administration.
• Proven track record of enterprise ServiceNow implementations.

Responsibilities

• Lead design, development, and deployment of ServiceNow solutions across ITSM, ITOM, HRSD, CSM.
• Collaborate with stakeholders to gather requirements, define scope, and architect scalable solutions.
• Provide technical leadership and mentorship to junior consultants and developers.
• Customize and configure ServiceNow applications using best practices.
• Integrate ServiceNow with REST/SOAP APIs and MID Servers.
• Conduct code reviews, performance tuning, and ensure security/compliance.
• Stay current with ServiceNow releases and suggest platform enhancements.
• Support pre-sales activities including solutioning, demos, and proposals.

Skills

ServiceNow

JavaScript

Flow Designer

DevOps

Stakeholder management

Education

CS/IT degree

Tools

REST/SOAP APIs

MID Servers

Job description

Req ID: 386894

ServiceNow Technical Lead

Location

Remote / On-site (as required)

Job Type

Full-Time

About the Role

We are seeking a highly certified and experienced Senior ServiceNow Technical Consultant to lead and deliver complex ServiceNow implementations and solutions. This role demands deep technical expertise, strategic thinking, and a passion for driving digital transformation through the ServiceNow platform.

Key Responsibilities

• Lead the design, development, and deployment of ServiceNow solutions across ITSM, ITOM, HRSD, CSM, and other modules.
• Collaborate with stakeholders to gather requirements, define scope, and architect scalable ServiceNow solutions.
• Provide technical leadership and mentorship to junior consultants and developers.
• Customize and configure ServiceNow applications using best practices and maintain platform integrity.
• Integrate ServiceNow with external systems using REST/SOAP APIs, MID Servers, and other integration tools.
• Conduct code reviews, performance tuning, and ensure adherence to security and compliance standards.
• Stay current with ServiceNow releases and proactively recommend platform enhancements.
• Support pre-sales activities including solutioning, demos, and proposal development.

Required Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.
• 10+ years of hands-on experience with ServiceNow platform development and administration.
• Proven track record of successful ServiceNow implementations in enterprise environments. - 5+ Years

10+ years of ServiceNow Technical experience in ITSM, ITOM, CSM, HRSD etc

Certifications (Required/Preferred)

• Required:
• Junior – CSA and at least 1 CIS-(any) and CAD
• Intermediate – CSA and at least 2 CIS-(any) and CAD
• Senior – CAS and at least 3 CIS(Any) and CAD

Skills & Competencies

• Strong understanding of ServiceNow architecture and data model.
• Proficiency in JavaScript, GlideScript, Flow Designer, and ServiceNow Studio.
• Experience with Agile methodologies and DevOps practices.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Why Join Us

• Work with a team of passionate ServiceNow experts.
• Opportunity to lead high-impact digital transformation projects.
• Competitive compensation and benefits.
• Continuous learning and certification support.

#LI-NorthAmerica

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (http://us.nttdata.com/en/compliance#eeos). If you'd like more information on your EEO rights under the law, please click here (http://us.nttdata.com/en/compliance#know-your-rights). For Pay Transparency information, please click here (http://us.nttdata.com/en/compliance#ppnp).