ServiceNow Tech Functional Analyst - Hybrid AI Focus

MetLife; Cary (NC); Hybrid; USD 65,000 - 87,000; Full time

Job summary

MetLife’s Global Technology team is seeking a ServiceNow Technical Functional Analyst to align with business strategy and deliver technical solutions on the ServiceNow platform. You will translate complex requirements into actionable designs and collaborate with stakeholders to maximize value.

You will support ITIL processes, improve operational efficiency, and contribute to automation efforts. The role involves Agile ceremonies, documentation, and crafting user-friendly, scalable solutions in a

Qualifications

• 2-5 years of experience as a technical analyst or business analyst.
• Strong analytical and problem‑solving skills.
• Ability to gather, document, and communicate business requirements.
• Strong written and verbal communication skills.
• Ability to build relationships with technical and business stakeholders.
• An interest in technology, process improvement, and automation.

Responsibilities

• Participates in discovery and design sessions to translate technical complexities for stakeholders.
• Partners with business stakeholders to drive adoption and governance decisions.
• Analyzes ITIL processes, user requirements, and procedures to improve operational efficiencies.
• Identifies opportunities to enhance user experiences and drive value realization through automation.
• Creates and documents functional requirements and UI mock-ups for future states.
• Assists with the preparation of technical user manuals, system configuration documents, and technical reports.
• Participates in Agile ceremonies, including PI Planning and backlog/grooming sessions.

Skills

Technical analyst

Business analyst

Analytical skills

Communication skills

Stakeholder collaboration

Agile

Tools

ServiceNow

Low-code/no-code

Job description

MetLife’s Global Technology team is seeking a ServiceNow Technical Functional Analyst to align with business strategy and deliver technical solutions on the ServiceNow platform. You will translate complex requirements into actionable designs and collaborate with stakeholders to maximize value.

You will support ITIL processes, improve operational efficiency, and contribute to automation efforts. The role involves Agile ceremonies, documentation, and crafting user-friendly, scalable solutions in a