ServiceNow System Architect

Iquantam; Frankfort (KY); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading consulting firm is seeking a ServiceNow System Architect to lead technical solutions and implementation for clients. The role requires strong expertise in ITSM, leading workshops, and designing solutions based on best practices. Candidates must have a Bachelor's degree and extensive IT experience, particularly with the ServiceNow platform, and the position is primarily remote with occasional onsite requirements in Frankfort, KY.

Benefits

Health benefits

Paid time off

401(k) plan

Qualifications

• Bachelor's degree in relevant field or equivalent experience.
• Five years of admin/configuration experience on ITSM platform.
• Ten years of professional IT experience.

Responsibilities

• Lead requirements gathering workshops to capture technical requirements.
• Research and evaluate technical solutions for client needs.
• Design data model and architecture using best practices.

Skills

Effective verbal and written communication

Fast-paced environment handling multiple projects

Understanding user requirements

Interfacing with stakeholders

Scripting and tool configuration

Designing automated workflows

Education

Bachelor’s Degree in Computer Science or Engineering

ServiceNow Certified Administrator

ServiceNow Certified Implementation Specialist

Job description

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Base pay range

$45.00/hr - $50.00/hr

Quantam Solutions provides IT solutions and consulting for various clients. We offer competitive hourly wages, health benefits, paid time off, and a 401(k) plan. We are currently seeking a ServiceNow System Architect. This position is remote. Candidates must be able to come onsite though when needed in Frankfort, KY. Local candidates are preferred.

Job Description:

The ITSM System Architect (SA) role is accountable for all aspects of the technical solution and implementation from initiation through closeout of customer projects. The SA leads onsite and virtual technical requirements gathering workshops with our client’s customers to capture all requirements necessary to implement the solution on the current ITSM platform. The SA provides consultative guidance to the customer, and designs the overall solution based on ITSM platform and industry specific best practices. The SA will provide administrative/technical development support in addition to the following typical activities expected of the Systems Architect role:

Our client has transitioned its ITSM platform to ServiceNow effective June 30, 2020. The platform is servicing multiple service desks as well as our client’s primary IT Support agency. They are seeking to expand on the capabilities of the platform and continue to mature their CMDB as well as automating many of our internal processes.

• Provide subject matter expertise in the design, configuration and implementation of the following capabilities within current ITSM platform:
• ITSM, CSM, FSM, IRM, ITOM (CMDB & Service Mapping), SAM (Software Asset Management), HAM (Hardware Asset Management), Service Portal, and others.
• Lead requirements gathering workshops to provide technical guidance, and assist with capturing all necessary business, functional and technical requirements necessary to design and implement the solution.
• Research and evaluate technical solutions to make informed recommendations on the most appropriate, efficient and cost-effective solution based on the customer requirements and the statement of work.
• Designs data model and architecture required to implement solution using technology specific best practices and standards.
• Provide technical guidance and serve as an escalation point for the development team.
• Support and coordinate scheduling and execution of releases, product upgrades, new technology deployments.
• Produces and maintains detailed knowledge transfer documentation including design specs, maintenance, troubleshooting, deployment, technical notes, and testing, etc.
• Proactively maintain knowledge and understanding of the latest ServiceNow features and product offerings.
• Perform and participate in product roadmap planning.
• Identify trends across customer implementations to improve future implementations.
• Driving continual service improvement through establishment of best practices, reusable assets and refinement of the implementation processes.

Successful Candidates Should Possess the Following Skills

• Effective verbal and written communication skills are vital to success in the role.
• Operate in a fast-paced environment where you will be responsible for supporting multiple customer projects in parallel.
• Ability to understand and translate user requirements into technical best practice solutions that align with customer expectations.
• Comfortable interfacing with all levels of customer stakeholders.
• Ability to listen, interpret, strategize and consult on complex business processes and technical concepts.
• Experience should include scripting, tool configuration (to include Client Scripting, Script Includes, Business Rules, UI Policies & ACLs), design work, technical configuration, and deployment. Specifically, candidates shall possess the skill to configure on an ITSM platform including the creation and/or customization of the core applications such as Workflow Editor/Flow Designer, Incident, Problem, Change, Knowledge, Service Catalog and Portal.
• Emphasis on architecting & configuring automated workflows through the use of Workflow Editor/Flow Designer.
• We are seeking the ability to identify layout, design, and presentation, as well as the technical capabilities of configuring in order to improve the ease of use for our customers.
• Bachelor’s Degree in Computer Science, Engineering, or other related fields or equivalent professional experience
• Five years of advanced administration, configuration, and development experience on an ITSM platform.
• Ten years of professional IT experience.
• Professional consulting experience preferred.
• ServiceNow Certified Administrator preferred (Current Release)*.
• Current ServiceNow Certified Implementation Specialist preferred (Current Release)*.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting and Government Administration

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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