ServiceNow Solutions Delivery Manager

Raymond James Financial, Inc.; Memphis (TN); Híbrido; USD 120.000 - 180.000; Tempo integral

Resumo da vaga

Raymond James Financial, Inc. seeks a Manager of ServiceNow Solutions to lead and grow a team of analysts and developers. You will oversee requirements, design, and delivery across ServiceNow initiatives, partnering with business leaders and technology partners to prioritize work.

The role combines strong people leadership with delivery governance, SDLC compliance, and enterprise platform execution in a complex financial services environment.

Qualificações

• 7+ years of experience in technology delivery, business analysis, application development, or platform solutions.
• 3+ years of experience leading technical, analyst, or delivery-focused teams.
• Experience managing operational support and project-based delivery within Agile environments.
• Strong leadership, communication, stakeholder management, and organizational skills.
• Demonstrated ability to balance multiple priorities and drive execution across complex initiatives.
• Experience with resource planning, workload management, and delivery oversight.

Responsabilidades

• Lead, coach, mentor, and develop a team of ServiceNow Business Analysts and Developers.
• Partner with Demand Management and leadership to align incoming work with available team capacity.
• Serve as a primary point of contact for business stakeholders, process owners, and technology partners.
• Guide and oversee business analysis activities including requirements gathering, process evaluation, solution design, and user story development.
• Drive consistent processes, standards, and ways of working across the Solutions team.
• Ensure compliance with established ServiceNow governance processes, architecture standards, and SDLC requirements.
• Build and develop a high-performing team of Business Analysts and Developers.
• Deliver strategic initiatives and operational commitments predictably and efficiently.
• Align business priorities, demand, and team capacity.
• Improve stakeholder satisfaction through transparency and delivery excellence.
• Strengthen governance and delivery processes across ServiceNow.
• Support the organization's transition toward scalable, internally managed ServiceNow capabilities.

Conhecimentos

Leadership

Stakeholder management

Agile delivery

Communication

Organizational skills

Delivery execution

Ferramentas

ServiceNow

Descrição da vaga

Raymond James Financial, Inc. seeks a Manager of ServiceNow Solutions to lead and grow a team of analysts and developers. You will oversee requirements, design, and delivery across ServiceNow initiatives, partnering with business leaders and technology partners to prioritize work.

The role combines strong people leadership with delivery governance, SDLC compliance, and enterprise platform execution in a complex financial services environment.