ServiceNow Solutions Architect

Robotic Technologies Automation; Atlanta (GA); In loco; USD 130.000 - 190.000; Tempo pieno

Descrizione del lavoro

ROBOTIC PROCESS AUTOMATION LLC is seeking an experienced ServiceNow Architect to lead architectural design and the platform roadmap for ITSM, ITOM, HRSD, SecOps, CMDB and related modules. You will translate business requirements into scalable, enterprise-grade solutions and act as the primary liaison for architecture, integrations, and data modeling.

The role requires establishing governance, standards, and best practices while overseeing configurations, customizations, and deployments to ensure

Competenze

• Experience leading the architectural design of ServiceNow and roadmap planning for ITSM, ITOM, HRSD, SecOps, CMDB and related modules.
• Ability to translate business requirements into scalable, enterprise-grade technical solutions.
• Strong experience as a technical liaison for ServiceNow architecture, integrations, and data model strategy.

Mansioni

• Lead architectural design and roadmap for ServiceNow platform across ITSM, ITOM, HRSD, SecOps, CMDB and other modules.
• Translate business requirements into scalable, secure technical solutions aligned with enterprise standards.
• Serve as primary technical liaison for ServiceNow architecture, integrations, and data model strategy.
• Establish and enforce platform governance, development standards, and best practices.
• Oversee configuration, customization, and deployment of ServiceNow applications.
• Review solutions to ensure adherence to architectural guidelines and data quality.

Conoscenze

ServiceNow

Platform architecture

Integrations

Governance

Security

Strumenti

MID Server

APIs

Descrizione del lavoro

• Lead the architectural design and roadmap for the ServiceNow platform-including ITSM, ITOM, HRSD, SecOps, CMDB, and other modules.
• Translate business requirements into scalable and secure technical solutions aligned with enterprise standards.
• Serve as the primary technical liaison for ServiceNow architecture, integrations, and data model strategy.
• Establish and enforce platform governance, development standards, and best practices.
• Oversee the configuration, customization, and deployment of ServiceNow applications.
• Review and validate solutions developed by internal teams and vendors to ensure adherence to architectural guidelines.
• Drive CMDB maturity, discovery architecture, service mapping, and data quality initiatives.
• Architect and guide integrations using MID Servers, APIs, web services, and data exchange frameworks.
• Conduct platform performance reviews and ensure system reliability, scalability, and security.
• Provide technical leadership, mentorship, and guidance to ServiceNow developers and administrators.
• Stay updated on ServiceNow releases, new capabilities, and emerging platform best practices.

ROBOTIC PROCESS AUTOMATION LLC is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status. ROBOTIC PROCESS AUTOMATION LLC will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal opportunity, employment eligibility requirements or related matters. Nor will ROBOTIC PROCESS AUTOMATION LLC require in a posting or otherwise U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract