ServiceNow Solutions Architect

Robotics Technologies LLC; Atlanta (GA); On-site; USD 100,000 - 130,000; Full time

Job summary

A technology solutions firm in Atlanta is seeking a technical lead to oversee the architectural design of the ServiceNow platform. Responsibilities include translating business needs into robust solutions, enforcing governance standards, and mentoring development teams. The ideal candidate will guide the deployment of ServiceNow applications and ensure system performance and security. This role includes a significant focus on driving CMDB maturity and integration strategies. The company supports an inclusive workplace for all backgrounds.

Responsibilities

• Lead the architectural design and roadmap for the ServiceNow platform.
• Translate business requirements into scalable solutions.
• Serve as the primary technical liaison for ServiceNow architecture.
• Establish and enforce platform governance and best practices.
• Oversee the configuration and deployment of ServiceNow applications.
• Review solutions for adherence to architectural guidelines.
• Drive CMDB maturity and data quality initiatives.
• Architect integrations using APIs and data exchange frameworks.
• Conduct platform performance reviews for reliability and security.
• Provide leadership and mentorship to developers.
• Stay updated on ServiceNow releases and best practices.

Job description

• Lead the architectural design and roadmap for the ServiceNow platform-including ITSM, ITOM, HRSD, SecOps, CMDB, and other modules.
• Translate business requirements into scalable and secure technical solutions aligned with enterprise standards.
• Serve as the primary technical liaison for ServiceNow architecture, integrations, and data model strategy.
• Establish and enforce platform governance, development standards, and best practices.
• Oversee the configuration, customization, and deployment of ServiceNow applications.
• Review and validate solutions developed by internal teams and vendors to ensure adherence to architectural guidelines.
• Drive CMDB maturity, discovery architecture, service mapping, and data quality initiatives.
• Architect and guide integrations using MID Servers, APIs, web services, and data exchange frameworks.
• Conduct platform performance reviews and ensure system reliability, scalability, and security.
• Provide technical leadership, mentorship, and guidance to ServiceNow developers and administrators.
• Stay updated on ServiceNow releases, new capabilities, and emerging platform best practices.

ROBOTICS TECHNOLOGIES LLC is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status. ROBOTICS TECHNOLOGIES LLC will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal opportunity, employment eligibility requirements or related matters. Nor will ROBOTICS TECHNOLOGIES LLC require in a posting or otherwise U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract