ServiceNow Solution Architect

RBC; Jersey City (NJ); On-site; USD 160,000 - 250,000; Full time

Job summary

RBC seeks a ServiceNow IRM/BCM Architect to lead and grow its practice in ServiceNow solutions. The successful candidate will design tailored solutions, mentor developers, and ensure compliance with best practices to drive performance and competitive edge for clients. The role requires extensive experience in ServiceNow, particularly in the BCM domain, and offers a competitive salary with opportunities for professional development in a dynamic and collaborative environment.

Benefits

Comprehensive Total Rewards Program including bonuses

Flexible benefits and work/life balance options

Professional development opportunities

Qualifications

• Minimum 7 years’ experience in the ServiceNow platform.
• Minimum 5 years as a ServiceNow Solution Architect.
• 4+ years of IRM domain experience, including 2 years as BCM Architect.

Responsibilities

• Design ServiceNow IRM/BCM solutions in collaboration with stakeholders.
• Consult on IRM/BCM best practices and define architecture of implementations.
• Mentor ServiceNow developers on architecture and coding best practices.

Skills

Applications Architecture

Architectural Modeling

Critical Thinking

Enterprise IT Architecture

Information Technology Consulting

Education

Certified Implementation Specialist - Risk and Compliance

Micro-Certification - Business Continuity Management

ITIL Foundations certification

Tools

ServiceNow

JavaScript

HTML

CSS

Job description

A highly skilled and experienced ServiceNow IRM/BCM Architect to lead and contribute to the growth of our ServiceNow IRM/BCM practice. As a ServiceNow IRM/BCM Architect, you will play a vital role in helping our clients solve critical business challenges, enhance performance, and gain a competitive edge. In this role you work as a team member along with the Project Manager, Technical Architects and supporting team members to deliver the complete solution for the client. You will coordinate, develop, lead, communicate and execute activities to ensure objectives are accomplished accordingly and on time. You also will be responsible for the ServiceNow solution design of mapping business to systems/technical requirements.

WHAT WILL YOU DO?

Design ServiceNow IRM/BCM solutions for our clients while working closely with stakeholders to understand their business requirements.

Consult and advise on IRM/BCM best practices.

Define the architecture of ServiceNow IRM/BCM implementations and oversee their deployment.

Develops architecture and solution designs to support stakeholder objectives including alignment with ServiceNow implementation best practices

Assesses effort and complexity of ServiceNow Enhancements via Demands or Projects.

Provide technical evaluation of ServiceNow Enhancements against ServiceNow platform

Collaborate with business partners, architects, and other groups to identify complex technical and functional needs of systems

Mentor ServiceNow developers on ServiceNow architecture and coding best practices

Create and recommend changes in development standards including design and coding standards

Look for opportunities to simplify code and existing or new architectures

Provide technical guidance in platform development and platform-wide solutions

WHAT DO YOU NEED TO SUCCEED?

Must have:

Minimum 7 years’ experience working in the ServiceNow platform

Minimum 5 years’ experience as a ServiceNow Solution Architect

4+ years of experience in working in IRM domain, out of which minimum 2 years in the role of BCM Architect

Expertise in BCM processes: Business Impact Analysis, Business Continuity Planning, Exercise Management, Crisis Management.

Minimum 2 years Solution experience in ITSM, ITOM, ITBM and Integrations

Excellent knowledge of CSDM 4.0 and ServiceNow CMDB structure

Strategic thinker with excellent interpersonal skills to work across functions and businesses

Deadline-driven and results-oriented; able to meet consistently high-quality standards while handling a variety of tasks and deadlines simultaneously

Nice-to-have:

Certified Implementation Specialist - Risk and Compliance

Micro-Certification - Business Continuity Management

WHAT'S IN IT FOR YOU?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

Flexible work/life balance options

Opportunities to do challenging work

The expected salary range for this particular position is $160,000 - $250,000, depending on your experience, skills, and registration status, market conditions and business needs.

You have the potential to earn more through RBC’s discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:
- Drives RBC’s high-performance culture
- Enables collective achievement of our strategic goals
- Generates sustainable shareholder returns and above market shareholder value

Job Skills

Applications Architecture, Architectural Modeling, Creativity, Critical Thinking, Enterprise IT Architecture, Information Technology Consulting, Multi-Level Communication, Software Product Design, System Applications, Transitional Architecture

Job Summary

Job Description

WHAT IS THE OPPORTUNITY?

A highly skilled and experienced ServiceNow IRM/BCM Architect to lead and contribute to the growth of our ServiceNow IRM/BCM practice. As a ServiceNow IRM/BCM Architect, you will play a vital role in helping our clients solve critical business challenges, enhance performance, and gain a competitive edge. In this role you work as a team member along with the Project Manager, Technical Architects and supporting team members to deliver the complete solution for the client. You will coordinate, develop, lead, communicate and execute activities to ensure objectives are accomplished accordingly and on time. You also will be responsible for the ServiceNow solution design of mapping business to systems/technical requirements.

WHAT WILL YOU DO?

• Design ServiceNow IRM/BCM solutions for our clients while working closely with stakeholders to understand their business requirements.

• Consult and advise on IRM/BCM best practices.

• Define the architecture of ServiceNow IRM/BCM implementations and oversee their deployment.

• Develops architecture and solution designs to support stakeholder objectives including alignment with ServiceNow implementation best practices

• Assesses effort and complexity of ServiceNow Enhancements via Demands or Projects.

• Provide technical evaluation of ServiceNow Enhancements against ServiceNow platform

• Collaborate with business partners, architects, and other groups to identify complex technical and functional needs of systems

• Mentor ServiceNow developers on ServiceNow architecture and coding best practices

• Create and recommend changes in development standards including design and coding standards

• Look for opportunities to simplify code and existing or new architectures

• Provide technical guidance in platform development and platform-wide solutions

WHAT DO YOU NEED TO SUCCEED?

Must have:

• Minimum 7 years’ experience working in the ServiceNow platform

• Minimum 5 years’ experience as a ServiceNow Solution Architect

• 4+ years of experience in working in IRM domain, out of which minimum 2 years in the role of BCM Architect

• Expertise in BCM processes: Business Impact Analysis, Business Continuity Planning, Exercise Management, Crisis Management.

• Minimum 2 years Solution experience in ITSM, ITOM, ITBM and Integrations

• Knowledge of JavaScript, HTML, AngularJS, HTML, AJAX, CSS, JSON

• Excellent knowledge of CSDM 4.0 and ServiceNow CMDB structure

• Strategic thinker with excellent interpersonal skills to work across functions and businesses

• Deadline-driven and results-oriented; able to meet consistently high-quality standards while handling a variety of tasks and deadlines simultaneously

Nice-to-have:

• Certified Implementation Specialist - Risk and Compliance

• Micro-Certification - Business Continuity Management

• ITIL Foundations certification

WHAT'S IN IT FOR YOU?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• Flexible work/life balance options

• Opportunities to do challenging work

The expected salary range for this particular position is $160,000 - $250,000, depending on your experience, skills, and registration status, market conditions and business needs.

You have the potential to earn more through RBC’s discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:
- Drives RBC’s high-performance culture
- Enables collective achievement of our strategic goals
- Generates sustainable shareholder returns and above market shareholder value

Job Skills

Applications Architecture, Architectural Modeling, Creativity, Critical Thinking, Enterprise IT Architecture, Information Technology Consulting, Multi-Level Communication, Software Product Design, System Applications, Transitional Architecture

Additional Job Details

Address:

GOLDMAN SACHS TOWER, 30 HUDSON STREET:JERSEY CITY

City:

Jersey City

Country:

United States of America

Work hours/week:

40

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-04-16

Application Deadline:

2025-05-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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About the company

Royal Bank of Canada (RBC), is a diversified financial services company. The Company provides personal and commercial banking, wealth management services, insurance, investor services and capital markets products and services on a global basis. The Com...

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