ServiceNow (SNOW) Librarian *

Virtual Service Operations; United States; Remote; USD 85,000 - 95,000; Full time

Job summary

Virtual Service Operations is seeking a ServiceNow Librarian to manage and maintain the ServiceNow Service Catalog. This role involves collaborating with service owners and developers to ensure services are accurate and aligned with business needs. The ideal candidate will have a strong understanding of ServiceNow, ITIL principles, and excellent communication skills, with a commitment to continuous improvement.

Benefits

Ongoing learning opportunities

Competitive salaries

Health benefits

Flexible work arrangements

Qualifications

• Strong understanding of the ServiceNow platform, particularly the Service Catalog module.
• Experience with ITIL and IT Service Management principles.
• Familiarity with service request workflows and automation in ServiceNow.

Responsibilities

• Maintain and update the ServiceNow service catalog structure, categories, workflows, and items.
• Ensure consistency, accuracy, and compliance of service catalog items with organizational standards.
• Support continuous improvement efforts by analyzing catalog usage and recommending enhancements.

Skills

Attention to detail

Organizational skills

Communication

Problem-solving

Education

Bachelor's degree in Information Technology, Business, or related field

Job description

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Description

Are you looking to take the next steps in your career as a ServiceNow (SNOW) Librarian? Let's chat and see if we are a good match!

Opportunity

Virtual Service Operations is searching for a ServiceNow Librarian. In this role, you will be responsible for managing and maintaining the ServiceNow Service Catalog, workflows, ensuring that services and offerings are current, accurate, and aligned with business needs. This role works closely with service owners, process managers, and developers to govern catalog content and streamline user access to services.

Key Responsibilities

• Maintain and update the ServiceNow service catalog structure, categories, workflows, and items.
• Work with service owners and business units to onboard new service catalog items and retire outdated services.
• Ensure consistency, accuracy, and compliance of service catalog items with organizational standards.
• Perform quality assurance reviews of catalog content for completeness and usability.
• Manage data, workflows, and approval processes associated with catalog items.
• Develop and maintain documentation and standards for catalog item creation and lifecycle.
• Support continuous improvement efforts by analyzing catalog usage and recommending enhancements.
• Coordinate with ServiceNow administrators and developers to implement catalog changes.

Required Skills & Qualifications

• Strong understanding of the ServiceNow platform, particularly the Service Catalog module, assets, and configuration items.
• Experience with ITIL and IT Service Management (ITSM) principles.
• Excellent attention to detail and organizational skills.
• Familiarity with service request workflows and automation in ServiceNow.
• Ability to communicate effectively with technical and non-technical stakeholders.
• Experience with data governance or content management is a plus.

Preferred Background

• Bachelor's degree in Information Technology, Business, or related field.
• ServiceNow Certified System Administrator (CSA) or ITIL Foundation certification.
• Prior experience in IT operations, service catalog management, or business analysis.

Requirements

• Pursuant to a government contract, this position requires U.S. citizenship.
• Must be willing and able to work remotely.

What is Important to Us

• Excellent written and spoken communication skills.
• Ability to work independently and as part of a team.
• Strong problem-solving skills.
• Interest in regular performance appraisals and career growth.
• Desire to work with a community of virtue-centered colleagues and clients.

What We Offer

As part of VSO, you'll join a virtue-centered team that values its members. We provide ongoing learning opportunities, competitive salaries, health benefits, and flexible work arrangements.

More About VSO

VSO is a hybrid cloud and managed services consulting firm with partnerships with AWS, IBM, Microsoft, and others. We prioritize employee well-being and offer extensive benefits. Visit our website for more info: https://vso-inc.com/careers

Salary Range

$85,000 - $95,000

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: IT Services and IT Consulting