ServiceNow -ServiceNow IT/OT Asset Management (ITAM) - Manager - Tech Cons - Open Location

EY; Birmingham (AL); Hybrid; USD 142,600 - 261,500; Full time

Benefits offered by this job

Medical and dental coverage

401(k) pension plan

Paid time off

Hybrid work model

Job summary

EY is seeking a ServiceNow Consulting Manager to lead client engagements across IT/OM Asset Management. You will mentor a multidisciplinary team, define requirements for mobile, web, and tablet apps, and deliver development services aligned with business needs.

You’ll guide projects with risk management, engage with clients, and drive workshops from planning through closure. The role requires 4–6 years of related ServiceNow experience, CSA or CAD certification, and strong communication skills.

Qualifications

• Bachelor’s degree in a related field.
• 4–6 years of ServiceNow IT/OM Asset Management project experience.
• ServiceNow CSA or CAD certification.
• Two of the listed ServiceNow certifications (HAMI, SAMI, Data Foundations).
• 5+ years of Big-4 or equivalent consulting experience.
• Strong soft skills and leadership.

Responsibilities

• Lead client workstreams and develop client relationships.
• Define user requirements for UI across mobile, web, and tablet.
• Engage in coding and create specifications for development.
• Lead delivery of processes, solutions, and projects with quality and risk focus.
• Coordinate with clients, run workshops, and drive planning to closure.
• Provide direction to team members and ensure task completion.
• Shape asset management roadmaps and align with ITSM processes.

Skills

Engagement leadership

Team mentorship

Client relationships

Decision making

ServiceNow IT/OM expertise

Education

Bachelor’s degree in CS/ISM/Eng

ServiceNow CSA or CAD

2+ ServiceNow certifications (HAMI, SAMI, Data Foundations)

Tools

ServiceNow

Now Assist/AI capabilities

Armis (OT asset)

Job description

Location: Anywhere in Country

Overview

At EY, we’re all in to shape your future with confidence. We help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. EY provides authoritative, agile, and efficient solutions for business decision‑making. As a ServiceNow Consulting Manager you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges.

Key Responsibilities

• Play a client‑visible leadership role, showcasing your ability to motivate and develop your team and establish new client relationships.
• Identify and define user/customer requirements with a focus on developing user interfaces across mobile, web, and tablet platforms.
• Engage in coding, programming, and creating specifications to deliver development services that align with business requirements.
• Lead effective management and delivery of processes, solutions, and projects while focusing on quality and risk management.
• Engage regularly with external clients, actively participate in working sessions, and lead workstreams from planning through execution and closure.
• Develop solutions to complex problems, recommend changes to policies, and establish procedures that impact your work area.
• Provide direction and feedback to team members, ensuring successful task completion.

Skills and Attributes for Success

• Act as an engagement or workstream lead across all aspects of a ServiceNow IT/OM Asset Management project.
• Manage and mentor a multi‑disciplinary team of 5–10+ resources, including offshore resources.
• Build and foster client relationships and demonstrate the value of EY services.
• Excellent business acumen with the ability to make fact‑based decisions and resolve conflicts.
• Provide guidance and industry‑leading practice expertise for ServiceNow IT/OM Asset Management implementations.
• Analyze company’s IT/OM Asset Management people, process, and technology capabilities, and provide recommendations.
• Advise on the connectivity of the CMDB and IT Operations Management to ITSM processes.
• Experience with ServiceNow AI capabilities, including Now Assist, AI Agents, and AI Control Tower.
• Familiarity with OT/IoT asset intelligence platforms such as Armis or similar.
• Shape AI‑enabled asset management roadmaps that improve visibility, compliance, lifecycle risk management, and business value.
• Lead client process and design sessions and facilitate requirements workshops.
• Experience in waterfall and agile delivery models, including planning, status reporting, budgets, and risk logs.
• Support pre‑sales efforts including creating proposals and estimates.
• Create high‑quality deliverables and project artifacts.

Qualifications

• A bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
• Typically, no less than 4–6 years of relevant ServiceNow IT/OM Asset Management project experience.
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of two of the following ServiceNow certifications:
  • ServiceNow Certified Implementation Specialist – Hardware Asset Management
  • ServiceNow Certified Implementation Specialist – Software Asset Management
  • ServiceNow Certified Implementation Specialist – Data Foundations
• 5+ years of Big‑4 or equivalent consulting experience.
• Excellent soft skills – executive communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
• Experience leading teams and supervising others.
• A driver’s license valid in the U.S.
• Ability to travel to meet client needs.

Preferred Qualifications

• ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
• ServiceNow Certified Implementation Specialist – Discovery.
• ServiceNow Certified Implementation Specialist – Vulnerability Response.
• Performance analytics and reporting experience – certifications are a plus.
• Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
• Experience with Armis and other OT asset tracking platforms (e.g., Nozomi).

What We Offer

• A comprehensive compensation and benefits package with base salary range from $142,600 to $261,500 in all U.S. locations, with higher ranges for selected markets.
• Medical and dental coverage, pension and 401(k) plans, and paid time off options.
• Hybrid work model with most client‑serving roles working in person 40–60% of the time.
• Flexible vacation policy and time off for EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves.

Application

EY accepts applications for this position on an ongoing basis. If you’re ready to shape your future with confidence, apply today.

Equal Employment Opportunity

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities.