ServiceNow Senior Technical Consultant/Technical Lead

1571 Global Outsourcing Svcs; Ohio; Ibrido; USD 84.000 - 157.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Retirement plan

Paid time off

Descrizione del lavoro

DXC Technology is seeking a Remote ServiceNow Senior Technical Consultant/Technical Lead in the United States to guide complex ServiceNow initiatives across ITSM, ITOM, ITBM, and more. This role emphasizes architecture leadership, client-facing delivery, and collaboration with the Consulting & Engineering Services team.

You will define project scope, lead governance, mentor teams, and drive continuous improvement of implementation methodologies while partnering with business stakeholders to

Competenze

• 5+ years architecting and delivering ServiceNow solutions across ITSM, ITOM, ITBM, and related modules.
• Strong professional services and/or client facing experience.
• Excellent communication skills with strong presentation and facilitation.
• Proven ability to influence and lead sponsors in governance and project management.
• Strong interpersonal skills and customer-centric attitude.
• Team player with ability to build teams.
• A degree in Information Technology, Engineering or the Sciences.
• ITIL V3 Foundation Certification desired.
• ServiceNow certifications preferred (Administrator/Implementation Specialist)

Mansioni

• Help clients transform their business and solve complex problems.
• Define the scope and vision for projects delivering customized solutions.
• Guide and support the execution of technical governance processes.
• Develop standards for maintaining the ServiceNow architecture model.
• Lead design workshops, development, testing and deployment activities.
• Maintain responsibility for technical deliverables related to ServiceNow configurations and integrations.
• Demonstrate expert understanding of best practices in ServiceNow.
• Develop and present a deep understanding of our capabilities and client businesses.
• Support business development and pre-sales as the technical lead/architect.
• Drive continuous improvements of our implementation methodology and service offerings.
• Serve as liaison among business partners, technical resources, and project stakeholders

Conoscenze

ServiceNow expertise

Client facing

Communication

Governance & leadership

Architectural design

Formazione

Degree in IT/Engineering/Sciences

Strumenti

ServiceNow

ITIL

Descrizione del lavoro

Job Description ServiceNow Senior Technical Consultant/Technical Lead Remote, US

About DXC

DXC helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Our more than 125,000 people in 70-plus countries are entrusted by our customers to deliver transformative technologies to ensure the success, safety and well-being of businesses and people around the world. By combining strengths and expertise globally, we create solutions and deliver greater outcomes for customers across their entire IT estate. Learn more about how we deliver excellence for our customers and colleagues at dxc.com.

About the Team / Offering – Consulting & Engineering Services

Our global team of consulting, engineering, and technology experts partners with the world’s most innovative companies to help them thrive in an AI-powered world. With a strong foundation of values, deep industry expertise, and an extensive partner network, our people are trusted by clients to lead transformative change.

About the Role Responsibilities

• Help clients transform their business and solve complex problems
• Define the scope and vision for projects that deliver customized solutions
• Defines, guides, and supports the execution of your technical governance processes
• Helps develop standards and practices for maintaining the ServiceNow architecture model
• Participate in and or lead design workshops, development, testing and deployment activities
• Maintain responsibility for technical deliverables related to ServiceNow configurations and integrations
• Demonstrate expert understanding of best practices related to ServiceNow
• Develop and represent a deep understanding of our capabilities and our customer's businesses
• Support business development and pre-sales activities as the technical lead / architect, working across functional and technical projects
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
• Technical leader, serving as a liaison among business partners, technical resources, and project stakeholders

Experience Required

• 5+ years of relevant experience in architecting and delivering ServiceNow solutions across multiple products – ITSM, ITOM, ITBM, SAM, GRC, Security, CSM, HRSD, Portal etc.
• Strong professional services and/ or client facing experience
• Excellent communication skills (both written and verbal) with strong presentation and facilitation skills
• Demonstrated ability to influence, consult and providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems
• Strong interpersonal skills, customer-centered attitude, ability to deal with cultural diversity
• Proven team player and team builder
• A degree preferably in Information Technology, Engineering or the Sciences
• ITIL V3 Foundation Certification desired
• ServiceNow System Administrator, Certified Implementation Specialist and / or Certified Application Developer certifications preferred

Why DXC? / Life at DXC

DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We inspire and take care of our people. We work to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship. DXC is where brilliant people seize opportunities to advance their careers and amplify customer success.

• Full-time hires are eligible to participate in the DXC benefit program
• DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off

• Full-time hires are eligible to participate in the DXC benefit program
• DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off

Compensation at DXC

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements.

• A reasonable estimate of the current compensation range for this position is $84,400 - $156,800

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.

We participate in E-Verify.

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.