ServiceNow SecOps Implementation Manager

Crowe; San Francisco (CA); On-site; USD 103,200 - 210,900; Full time

Job summary

Crowe is seeking a ServiceNow SecOps Implementation Manager to guide security‑focused ServiceNow projects for client environments. You will lead architecture discussions, oversee delivery with the Engagement Lead, Solution Architect, and development team to ensure timely and high‑quality outcomes.

Ideal candidates bring 5+ years in a professional setting, 3+ years in ServiceNow SecOps, CSA or CISR/VR certifications, and travel willingness for client engagements. A Bachelor's degree is required.

Qualifications

• 5+ years' professional environment experience.
• 3+ years delivering ServiceNow implementations with emphasis on Security.
• CSA certification and/or Certified Implementation Specialist- SIR & VR preferred.
• ServiceNow implementation lead or system administrator experience.
• Willingness to travel for client engagements.
• Bachelor's degree required.

Responsibilities

• Support pre-sales activities: demonstrations, scoping, lead proof of concepts, and assist with SOWs.
• Advise clients on leveraging ServiceNow for Security programs.
• Lead project implementation and oversee architectural design with Engagement Lead, Solution Architect, and Developers.
• Facilitate project introductions, kick-off meetings and weekly client status meetings.
• Provide guidance to developers on ServiceNow configuration and perform final QA reviews.
• Design and deliver end user training.
• Expand client vision to drive additional business value through ServiceNow.

Skills

ServiceNow

Security

Project leadership

Stakeholder management

Pre-sales support

CSA certification

Travel willingness

Education

Bachelor's degree

Tools

ServiceNow

Job description

Your Journey at Crowe Starts Here: At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you're trusted to deliver results and make an impact. We embrace you for who you are, care for your well‑being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That's why we continuously invest in innovative ideas, such as AI‑enabled insights and technology‑powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Job Description

ServiceNow SecOps Implementation Manager

Crowe is seeking a passionate leader to guide our clients through their Security (SecOps) ServiceNow implementations. This position requires an individual that demonstrates leadership, decision‑making, and management skills, and to oversee the ServiceNow SecOps implementations to serve our clients with excellence.

Responsibilities

• Support pre‑sales activities such as demonstrations, project scoping, lead proof of concepts and assist with preparing SOWs (Statement of Work)
• Advise clients on leveraging ServiceNow for supporting their Security program.
• Lead project implementation & oversee architectural design, while working directly with our Engagement Lead, Solution Architect, and team of Developers to ensure project delivery is on track.
• Facilitate project introduction, kick‑off meetings & weekly client status meetings, while creating and managing project timeline
• Provide guidance to developers on ServiceNow configuration.
• Provide final quality assurance reviews of all deliverables.
• Design and deliver end user training.
• Expand client's vision and opportunities to drive additional business value through ServiceNow.

Basic Qualifications

• 5+ years' experience in a professional environment
• 3+ years of experience delivering ServiceNow implementations and integrations with an emphasis on Security.
• Certifications in Certified System Administrator (CSA) and/or Certified Implementation Specialist- SIR & VR
• ServiceNow implementation lead or system administrator experience.
• Knowledge and experience running a Security program on ServiceNow.
• Experience managing & delivering multiple projects at the same time.
• Experience providing business/operations/technical consulting to senior leaders of organization.
• Bachelor's degree required
• Willingness to travel as needed for client engagements.

Preferred Qualifications

• Ability to work both independently and in a team environment with professionals of all levels.
• Strong organizational, interpersonal and presentation skills
• Excellent written and oral communication skills.
• Ability to multi‑task and manage multiple projects at the same time.
• Exceptional problem solving, critical thinking, and analytical skills.
• Working knowledge of project planning and project management methods and tools

Application deadline for this role is 08/10/2026.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Crowe is not sponsoring for work authorization at this time.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Crowe, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $103,200.00 - $210,900.00 per year.

Our Benefits

Your exceptional people experience starts here. At Crowe, we know that great people are what makes a great firm. We care about our people and offer employees a comprehensive total rewards package. Learn more about what working at Crowe can mean for you!

How You Can Grow

We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!

Crowe LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, genetics, national origin, disability or protected veteran status, or any other characteristic protected by federal, state or local laws.

Crowe will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

Please visit our webpage to see notices of the various state and local Ban‑the‑Box laws and Fair Chance Ordinances, where applicable.

We are committed to a merit‑based hiring process, evaluating all candidates consistently using objective, job‑related criteria such as relevant experience, demonstrated skills, measurable impact, and alignment with the role's responsibilities, and making employment decisions in a fair and inclusive manner free from discrimination.

If you are interested in applying for employment with Crowe and are in need of an accommodation or require special assistance to navigate our website or to complete your application, please visit our Applicant Assistance and Accommodations page for more information: https://careers.crowe.com/crowe-applicant-assistance-and-accommodation