ServiceNow IRM & SecOps Implementation Senior Consultant

Crowe; Grand Rapids (MI); On-site; USD 79,100 - 156,600; Full time

Job summary

Crowe is seeking a Senior Implementation Consultant in Grand Rapids, Michigan to lead client projects within their ServiceNow Cloud Solutions team. Candidates should have experience in ServiceNow implementation, excellent communication skills, and the ability to mentor junior staff. Responsibilities include managing delivery teams, engaging with clients, and supporting business development efforts.

The position offers a competitive salary and a comprehensive benefits package. Ideal candidates will embody Crowe's values of Care, Trust, Courage, and Stewardship.

Qualifications

• 2+ years of direct ServiceNow implementation experience.
• Ability to independently lead client projects.
• Strong track record of delivering ServiceNow solutions.

Responsibilities

• Engage and deploy client projects across ServiceNow applications.
• Serve as a client contact for engagements.
• Translate complex business requirements into scalable ServiceNow solutions.
• Deliver product demos to prospective clients.
• Support proposal development and SOW creation.

Skills

ServiceNow implementation

Client project management

Business development

JavaScript

Communication skills

Problem-solving

Education

Bachelor's degree in Computer Science or related field

Tools

ServiceNow

REST/SOAP APIs

Job description

Your Journey at Crowe Starts Here:

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you're trusted to deliver results and make an impact. We embrace you for who you are, care for your well‑being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80‑year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That's why we continuously invest in innovative ideas, such as AI‑enabled insights and technology‑powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Job Description:

Senior Implementation Consultant, IRM & SecOps

Crowe is seeking an experienced and motivated Senior Consultant to join our growing ServiceNow Cloud Solutions team. This role is ideal for a professional with strong ServiceNow expertise who is ready to lead client projects, manage delivery teams, and contribute to business development activities. As a Senior Consultant, you will serve as a trusted advisor to clients, taking ownership of solution delivery from design through implementation. You will also help shape the growth of our practice by leading sales demos, supporting proposal development, and mentoring junior team members. We are looking for candidates who are entrepreneurial, client‑service oriented, and eager to expand their ServiceNow and consulting leadership skills.

Responsibilities:

• Engage and deploy client projects across ServiceNow applications (e.g., IRM, SecOps, etc.), ensuring high‑quality delivery.
• Serve as a client contact for engagements, building trusted relationships and managing expectations.
• Translate complex business requirements into scalable, effective ServiceNow solutions.
• Facilitate workshops and design sessions with clients to shape solution direction.
• Configure, customize, and extend ServiceNow applications, while overseeing execution by staff‑level team members.
• Deliver product demos to prospective clients, showcasing ServiceNow capabilities and Crowe's approach.
• Support proposal development, SOW creation, and pre‑sales activities.
• Mentor and train junior staff, supporting their technical and consulting skill growth.
• Contribute to internal best practices, accelerators, and knowledge sharing to enhance delivery quality.
• Collaborate with leadership on thought leadership and practice‑building initiatives.

Basic Qualifications:

• 2+ years of direct ServiceNow implementation experience.
• Ability to independently lead client projects and contribute to business development.
• Strong track record of delivering ServiceNow solutions that meet client needs.
• Bachelor's degree in Computer Science, Information Systems, Engineering, or related field preferred.
• Willingness to travel as needed for client engagements.

Preferred Qualifications:

• Strong hands‑on experience configuring and implementing ServiceNow solutions.
• Proficiency with ServiceNow development (JavaScript, Business Rules, Workflows, UI Policies, etc.).
• Familiarity with ServiceNow integrations (REST/SOAP APIs) and third‑party tools.
• Excellent communication, facilitation, and client‑facing presentation skills.
• Proven ability to lead ServiceNow delivery projects and guide junior staff.
• Experience with business development activities (demos, proposals, pre‑sales discussions) – Preferred.
• Strong problem‑solving and organizational skills.
• Certifications:
  • ServiceNow Certified System Administrator (CSA) – Preferred.
  • One or more ServiceNow Certified Implementation Specialist certifications – Preferred.
  • Certified Application Developer (CAD) – a plus.

Benefits:

Competitive salary range: $79,100.00 – $156,600.00 per year. Comprehensive total rewards package including health, dental, vision, 401(k), career development, and an inclusive workplace culture.

Values and Commitment:

We expect the candidate to uphold Crowe's values of Care, Trust, Courage, and Stewardship. These values define who we are and guide our ethical conduct and integrity.

Application Deadline:

The application deadline for this role is 06/26/2026.

EEO Statement:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Crowe is not sponsoring for work authorization at this time.

Equal Employment Opportunity:

Crowe LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, genetics, national origin, disability or protected veteran status, or any other characteristic protected by federal, state or local laws.

Fair Chance and Merit‑Based Hiring:

Crowe LLP does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, or other third‑party paid service. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act. We are committed to a merit‑based hiring process, evaluating all candidates consistently using objective, job‑related criteria such as relevant experience, demonstrated skills, measurable impact, and alignment with the role's responsibilities, and making employment decisions in a fair and inclusive manner free from discrimination.

Accommodations:

If you are in need of an accommodation or require special assistance to complete your application, please visit: https://careers.crowe.com/crowe-applicant-assistance-and-accommodation for more information.