ServiceNow Product Owner (BSA Lead)

Huntington Bancshares, Inc.; Chicago (IL); Hybrid; USD 70,000 - 140,000; Full time

Benefits offered by this job

health insurance coverage

wellness program

life and disability insurance

retirement savings plan

paid leave programs

paid holidays

paid time off (PTO)

Job summary

Huntington Bancshares, Inc. is seeking a strategic BSA Lead/Product Owner to drive ServiceNow initiatives across departments. You will define vision, roadmap, and backlog, translate business needs into user stories, and mentor a scrum team.

The role requires 8–12+ years in product ownership or service delivery, hands-on ServiceNow experience, and strong stakeholder management. Hybrid work model; base salary range shown with benefits.

Qualifications

• Bachelor's Degree or 4+ years of equivalent experience.
• 8-12+ years of experience in product ownership, project management, or service delivery management.
• 3+ years hands-on experience with the ServiceNow platform.
• ServiceNow certifications are a plus.
• Exempt status noted in posting.

Responsibilities

• Define and communicate the product vision, roadmap, and backlog for ServiceNow initiatives.
• Translate business needs into clear user stories and acceptance criteria.
• Prioritize features based on business value, feasibility, and user impact.
• Lead and mentor a scrum team of business analysts, developers, and testers.
• Facilitate agile ceremonies and act as liaison between business and technical teams.
• Monitor product performance and drive continuous improvement.

Skills

Agile product ownership

Stakeholder management

Leadership

Cross-functional teams

Scrum/SAFe

Education

Bachelor's Degree or 4+ years experience

Tools

ServiceNow

Job description

Description

This position is and onsite position and available to be filled at any Huntington Corporate office location (see location options on posting)

• Minnetonka, MN

• Columbus, OH

• Dallas, TX

• Birmingham. AL

• Atlanta, GA

• Houston, TX

Position Summary

We are seeking a strategic and experienced BSA Lead/Product Owner to lead the development and optimization of solutions on the ServiceNow platform. This role requires a deep understanding of ServiceNow capabilities, agile product management, and strong leadership skills to manage cross-functional teams and stakeholders. The ideal candidate will be a proactive problem-solver with a passion for delivering high-impact digital solutions that drive business value.

Duties and Responsibilities:

• Product Ownership & Strategy

• Define and communicate the product vision, roadmap, and backlog for ServiceNow initiatives.

• Translate business needs into clear, actionable user stories and acceptance criteria.

• Prioritize features and enhancements based on business value, technical feasibility, and user impact.

• ServiceNow Expertise

• Serve as the subject matter expert for the ServiceNow platform and applications.

• Collaborate with architects and developers to ensure scalable, secure, and maintainable solutions.

• Stay current with ServiceNow releases and recommend adoption of new features.

• Team & Stakeholder Management

• Lead and mentor a scrum team of business analysts, developers, and testers.

• Facilitate agile ceremonies (e.g., sprint planning, reviews, retrospectives).

• Act as the primary liaison between business stakeholders and technical teams.

• Delivery & Continuous Improvement

• Ensure timely delivery of high-quality solutions that meet or exceed expectations.

• Monitor product performance and user feedback to drive continuous improvement.

• Champion best practices in agile development, DevOps, and ITIL processes.

Basic Qualifications:

• Bachelor's Degree or 4+ additional years in equivalent experience.

• 8 - 12+ years of related experience in product ownership, project management, or service delivery management.

• 3+ years of hands‑on experience with the ServiceNow platform.

Preferred Qualifications:

• Deep knowledge of ServiceNow modules and capabilities.

• Strong understanding of agile methodologies (Scrum, SAFe).

• Excellent communication, facilitation, and stakeholder management skills.

• Proven ability to lead cross‑functional teams and drive consensus.

• ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are a plus.

• Ability to manage multiple projects in a fast‑paced environment and meet deadlines

• Experience in a role performing the listed responsibilities, including experience with the following artifacts: assisting in creation of scope documents, eliciting and documenting functional/non‑functional requirements and use cases.

• Demonstrable technical skills and ability to learn technology

• Strong organization, written and oral communication skills

• Experience facilitating group sessions to gather requirements with ability to ask relevant questions to drill into the details

• Experience tracking and driving deliverables to completion

• Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Yes

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in‑office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Compensation Range:

$70,000 - $140,000 Annual Salary

The compensation range represents the anticipated low and high end of the base compensation range for this position. Actual compensation will vary based on various factors including but not limited to location, experience, and education. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan.

In addition, Huntington provides a variety of benefits to colleagues, including:

• health insurance coverage
• wellness program
• life and disability insurance
• retirement savings plan
• paid leave programs
• paid holidays
• paid time off (PTO)

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.