ServiceNow Product Owner (BSA Lead)

0101 The Huntington National Bank; United States; Hybrid; USD 70,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

PTO

Wellness program

Job summary

Huntington National Bank is seeking a strategic BSA Lead/Product Owner to drive ServiceNow initiatives. You’ll own the product backlog, translate business needs into user stories, and work with architects to ensure scalable solutions.

Lead a scrum team and align stakeholders while delivering high-impact digital outcomes. The role requires deep ServiceNow expertise, agile leadership, and a track record of delivering value in complex environments within a bank setting.

Qualifications

• Bachelor's Degree or 4+ years of equivalent experience.
• 8-12+ years of experience in product ownership or related fields.
• 3+ years hands-on experience with the ServiceNow platform.

Responsibilities

• Define product vision, roadmap, and backlog for ServiceNow initiatives.
• Serve as SME for ServiceNow; collaborate with architects and developers.
• Lead a scrum team; facilitate agile ceremonies and stakeholder liaison.
• Ensure timely delivery and drive continuous improvement; promote ITIL/DevOps practices.

Skills

ServiceNow

Product ownership

Agile methodologies

Stakeholder management

Scrum

SAFe

Cross-functional leadership

Education

Bachelor's degree or 4+ years experience

Tools

ServiceNow Certifications

ITIL

DevOps

Job description

Description This position is and onsite position and available to be filled at any Huntington Corporate office location (see location options on posting) Minnetonka, MN Columbus, OH Dallas, TX Birmingham. AL Atlanta, GA Houston, TX.

Position Summary

We are seeking a strategic and experienced BSA Lead/Product Owner to lead the development and optimization of solutions on the ServiceNow platform. This role requires a deep understanding of ServiceNow capabilities, agile product management, and strong leadership skills to manage cross-functional teams and stakeholders. The ideal candidate will be a proactive problem-solver with a passion for delivering high-impact digital solutions that drive business value.

Duties and Responsibilities

• Product Ownership & Strategy Define and communicate the product vision, roadmap, and backlog for ServiceNow initiatives. Translate business needs into clear, actionable user stories and acceptance criteria. Prioritize features and enhancements based on business value, technical feasibility, and user impact.
• ServiceNow Expertise Serve as the subject matter expert for the ServiceNow platform and applications. Collaborate with architects and developers to ensure scalable, secure, and maintainable solutions. Stay current with ServiceNow releases and recommend adoption of new features.
• Team & Stakeholder Management Lead and mentor a scrum team of business analysts, developers, and testers. Facilitate agile ceremonies (e.g., sprint planning, reviews, retrospectives). Act as the primary liaison between business stakeholders and technical teams.
• Delivery & Continuous Improvement Ensure timely delivery of high-quality solutions that meet or exceed expectations. Monitor product performance and user feedback to drive continuous improvement. Champion best practices in agile development, DevOps, and ITIL processes.

Basic Qualifications

• Bachelor's Degree or 4+ additional years in equivalent experience. 8 - 12+ years of related experience in product ownership, project management, or service delivery management. 3+ years of hands-on experience with the ServiceNow platform.

Preferred Qualifications

• Deep knowledge of ServiceNow modules and capabilities.
• Strong understanding of agile methodologies (Scrum, SAFe).
• Excellent communication, facilitation, and stakeholder management skills.
• Proven ability to lead cross-functional teams and drive consensus.
• ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are a plus.
• Ability to manage multiple projects in a fast-paced environment and meet deadlines.
• Experience in a role performing the listed responsibilities, including experience with the following artifacts: assisting in creation of scope documents, eliciting and documenting functional/non‑functional requirements and use cases.
• Demonstrable technical skills and ability to learn technology.
• Strong organization, written and oral communication skills.
• Experience facilitating group sessions to gather requirements with ability to ask relevant questions to drill into the details.
• Experience tracking and driving deliverables to completion.

Exempt Status

(Yes = not eligible for overtime pay) (No = eligible for overtime pay) Yes

Workplace Type

Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in‑office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Compensation Range

Compensation Range: $70,000 - $140,000 Annual Salary The compensation range represents the anticipated low and high end of the base compensation range for this position. Actual compensation will vary based on various factors including but not limited to location, experience, and education. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan. In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO). Huntington is an Equal Opportunity Employer. Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Recruitment Policy

Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

Company Values

Welcome to Huntington! At Huntington, we look out for people. From reinventing banking with game-changing innovations to building an internal culture that creates lifelong bonds, together, we can make people’s lives better. And amazing things happen when we look out for each other. We prove it every day. Whether it’s helping a colleague or collaborating on a new tool that will revolutionize the way we save money, our actions can have a huge impact. Our colleagues look out for people with a Can‑Do Attitude, Service Heart and Forward Thinking. Those are our values—simple but powerful. Each of them pushes us do the right thing, to do right by people. Because people are what matter.

Accessibility & Accommodations

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Reasonable Accommodations Reasonable Accommodations Various methods will be used throughout the recruitment process to verify candidate authenticity. Any interviews conducted virtually must be joined from a distraction-free environment, with the candidate on camera and without the use of virtual backgrounds. EEOC Disclaimer Know Your Rights CA Data Privacy CA Data Privacy Rights Tobacco Disclaimer Tobacco‑Free hiring Practice Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.