ServiceNow Pre-Sales Engineer

Hitachi Automotive Systems Americas, Inc.; Dallas (TX); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Hitachi Digital Services, based in Dallas, is seeking a ServiceNow Pre-Sales Engineer to partner with Sales and deliver solution demonstrations, POCs, and compelling proposals. The role focuses on aligning ServiceNow capabilities with customer objectives and driving revenue through strategic pursuits.

The ideal candidate has 8+ years of ServiceNow experience, strong communication skills, and a network of ServiceNow professionals. This is a hybrid role in the Dallas area.

Qualifications

• 8+ years of experience in ServiceNow consulting, implementation, solutioning, or pre-sales.
• Strong understanding of ServiceNow platform capabilities and use cases.
• Experience creating solution proposals and customer presentations.
• Excellent communication and presentation skills.

Responsibilities

• Support sales teams through the opportunity lifecycle.
• Lead customer discovery to capture business challenges.
• Develop ServiceNow solution strategies aligned with goals.
• Deliver product demos, POCs, and executive presentations.
• Create solution architectures, estimates, and technical responses.
• Assist in RFP, RFI, RFQ responses.
• Build business cases, ROI models, and value realizations.
• Collaborate with delivery teams to ensure viable solutions.
• Translate challenges into measurable business outcomes with ServiceNow.
• Engage CIOs/CTOs and execs to align tech with goals.
• Position ServiceNow AI, automation, and workflows for transformation.
• Support expansion opportunities in existing accounts.

Skills

ServiceNow

Pre-Sales

Solutioning

Client Presentations

Discovery Workshops

Education

Bachelor's degree in Information Technology, Business, or related field

Job description

## ServiceNow Pre-Sales EngineerApply: Hybrid: (DEAI DS) US Dallas TX: Full time: Posted Today: R0147913**Function**Enterprise Applications# **Our Company**We’re Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world’s potential. We’re people-centric and here to power good. Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our company and customers from what’s now to what’s next. We make it happen through the power of acceleration.Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don’t expect you to ‘fit’ every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.# **Job description****Job Summary**The ServiceNow Pre-Sales Engineer partners with sales teams to drive business growth by providing solution expertise, conducting discovery workshops, creating solution proposals, and demonstrating the value of ServiceNow products to prospective clients.**Key Responsibilities*** Support sales teams throughout the opportunity lifecycle.* Conduct customer discovery sessions to understand business challenges and requirements.* Develop ServiceNow solution strategies aligned with customer objectives.* Deliver product demonstrations, proof-of-concepts (POCs), and executive presentations.* Create solution architectures, effort estimates, and technical response documents.* Assist in RFP, RFI, and RFQ responses.* Develop business cases, ROI models, and value realization presentations.* Work closely with delivery teams to ensure proposed solutions are practical and implementable.* Collaborate with ServiceNow account teams and alliance partners to drive strategic pursuits.* Translate customer business challenges into measurable business outcomes through ServiceNow solutions.* Engage with CIOs, CTOs, and executive stakeholders to align technology investments with business goals.* Position ServiceNow AI, automation, and workflow capabilities to support digital transformation initiatives.* Drive proposal quality, estimation accuracy, and solution excellence across pursuits.* Contribute to opportunity win rates, pipeline growth, and revenue generation through effective solution consulting.* Support expansion opportunities within existing customer accounts by identifying additional ServiceNow use cases.**Required Qualifications*** Bachelor's degree in Information Technology, Business, or related field.* 8+ years of experience in ServiceNow consulting, implementation, solutioning, or pre-sales.* Strong understanding of ServiceNow platform capabilities and use cases.* Experience in creating solution proposals and customer presentations.* Excellent communication and presentation skills.* A strong and thriving network of ServiceNow professionals and customers is a key advantage**Preferred Certifications*** CIS Certifications (ITSM, ITOM, HAM, SAM, CSM, HRSD, etc.)#LI-MS2