ServiceNow Platform Owner (Senior Public Service Administrator, Opt. 3)

Illinois Department of Innovation & Technology (DoIT); Springfield (IL); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Health insurance

Paid vacation and sick time

Parental leave

Retirement plan participation

Tuition reimbursement

Job summary

Illinois Department of Innovation & Technology (DoIT) seeks a senior leader to own the ServiceNow Platform, guiding governance, strategy, and service delivery across the enterprise. This role supervises staff, coordinates platform services, and aligns platform operations with agency goals.

The ideal candidate brings extensive IT leadership, governance, and cross‑functional collaboration experience within a public or large private organization, with a focus on enterprise platform management.

Qualifications

• Requires four (4) years of college with coursework in management information systems, IT, or related field.
• Requires four (4) years of progressively responsible IT admin experience in a public or private organization.
• Requires three (3) years of professional experience supervising IT professionals in a large complex organization.

Responsibilities

• Oversee operational direction, governance, and strategic alignment of the ServiceNow Platform.
• Direct staff engaged in platform administration, development, implementation, configuration, and maintenance.
• Serve as full-line supervisor and primary operational liaison across business units, vendors, and leadership.

Skills

IT leadership

Governance

Program management

Stakeholder management

IT service delivery

Agile / Scrum

Education

Bachelors in MIS/IT/CS

Tools

ServiceNow

ITIL

Job description

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as the ServiceNow Platform Owner for DoIT, overseeing the overall direction and management of the ServiceNow Platform, including leading decision making, governance, business alignment, and platform strategy. In this role, you will serve as a full-line supervisor assigning and reviewing work, providing guidance to staff, establishing goals, preparing and signing performance and probationary evaluations, and monitoring and approving employee timekeeping requests. The successful candidate will be a senior leader accountable for the enterprise ServiceNow platform by providing strategic and operational leadership. The candidate will be highly proficient in the disciplines of service operations, program management, team development, and organizational change management. The successful candidate will have a proven history of building and leading teams for service delivery and service operations. If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position to join the DoIT Team!

As a State of Illinois employee, you receive a comprehensive benefits package including:

• Competitive Group Insurance benefits including health, life, dental and vision plans.
• Flexible work schedules (when available and dependent upon position).
• 10-25 days of paid vacation time annually (10 days for first year of state employment).
• 12 days of paid sick time annually which carry over year to year.
• 3 paid personal business days per year.
• 13-14 paid holidays per year dependent on election years.
• 12 weeks of paid parental leave.
• Pension plan through the State Employees Retirement System.
• Deferred Compensation Program – voluntary supplemental retirement plan.
• Optional pre‑tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP).
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility.

For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

Essential Functions

• Subject to management approval, serves as the ServiceNow Platform Owner for the Department of Innovation & Technology (DoIT) overseeing the operational direction, governance, and strategic alignment of the ServiceNow Platform and associated platform services.
• Oversees operational delivery, platform support services, and release coordination activities for the ServiceNow Platform by directing staff engaged in platform administration, development, implementation, configuration, operational support, and platform maintenance.
• Serves as full line supervisor.
• Serves as the primary operational liaison for the ServiceNow Platform by coordinating platform governance, operational alignment, stakeholder communication, and cross-functional collaboration activities among business units, platform teams, vendors, and agency leadership.
• Keeps abreast of new developments in the information technology field by continuing education throughonline training platforms,meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.
• Performs other duties as required or assigned, which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to four (4) years of college with course work in management information systems, Information Technology (IT), computer science, or a directly related Information Technology field.
• Requires prior experience equivalent to four (4) years of progressively responsible administrative experience in a public or private business Information Technology organization.
• Requires three (3) years of professional experience supervisinga team of Information Technology professionals in a large andhighly complexpublic or private IT organization.

Preferred Qualifications

• Four (4) years of professional experience supporting, governing, administering, or managing an enterprise ServiceNow Platform or similar enterprise platform environment including platform governance, operational oversight, prioritization, release coordination, operational support services, or platform alignment activities.
• Four (4) years of professional experience developing, supporting, or maintaining enterprise platform operating models including governance processes, operational standards, intake management, demand prioritization, release management, or service delivery coordination activities.
• Four (4) years of professional experience utilizing ServiceNow Information Technology Service Management (ITSM), Information Technology Asset Management (ITAM), Information Technology Operations Management (ITOM), Human Resources Service Delivery (HRSD, Strategic Portfolio Management (SPM), and Security Operations (SecOps), Configuration Management Database (CMDB) or related ServiceNow platform products, modules, and operational capabilities.
• Four (4) years of professional experience leading or supervising teams engaged in enterprise platform administration, implementation, configuration, design, development, and system support utilizing Agile and Scrum practices, or related service management methodologies.
• Four (4) years of professional experience assessing business, technical, and architectural requirements to support platform governance, operational planning, prioritization activities, and enterprise service delivery objectives.
• Four (4) years of professional experience working with Information Technology Infrastructure Library (ITIL) Service Management principles to ensure IT and digital services align with business needs, support governance practices, and advance service delivery.
• Ability to analyze complex administrative challenges and technical data logically and exercise sound judgement,identifyroot causes, and implement strategic result-driven solutions that enhance operational efficiency and organisational effectiveness.
• Ability to develop andmaintaincooperative working relationshipswith staff, managers, executives, and external stakeholders, fostering collaboration in resolving sensitive administrative issues and supporting subordinate team members or project staff.
• Demonstrated verbal and written communication skillsto present administrative information clearly and precisely to diversestakeholders including executives, managers, staff, subordinate staff, and external/internalauditors.
• Certifications in one or more of the following: ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS) (e.g., IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), IT Business Management (ITBM)), ServiceNow Certified Application Developer (CAD), ServiceNow Certified Technical Architect (CTA), ServiceNow Certified Master Architect (CMA), ITIL & Service Management Certifications, or other directly related Information Technology certifications.

Conditions of Employment

• Requires the ability to verify identity.
• Requires employment authorization to accept permanent full-time position with State of Illinois.
• Requires the ability to pass a position specific, agency required background check and requiresself-disclosure of criminal history.
• Requires a valid driver’s license and the ability to travel.
• Requiresthe ability to attend seminars, conferences,and training to remain current on methods, tools, ideologies,or other industry related topics relevant to job duties.
• Requiresthe ability to work overtime including scheduled, unscheduled, short notice, evening, weekends, andholidays.
• Requires the ability to serve in an on-call capacity.
• Requires adherence to the revolving door restrictions outlined in 5 ILCS 430/5-45. Consequently, employees should be aware that in the event of receiving a non-State employment offer during state employment or within one year immediately following the termination of State employment, they arerequiredto inform the Office of the Executive Inspector General for the Agencies(OEIG) of the Illinois Governor before accepting such non-State employment. Failure to notify the OEIG may result in the imposition of a fine.
• Requires compliance with the provisions outlined in section 4A-101 of the Illinois Governmental Ethics Act,necessitatingthe occupant of this position to file of a Statement of Economic Interest.Pursuant tothe Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.), specific state officials and employeesare required toannuallysubmitStatements of Economic Interest to the Office of the Secretary of State, which will be accessible to the public for examination and copying. Employees subject to thisrequirementmust also file a Supplemental Statement of Economic Interest with the Executive Ethics Commission, as specified in Executive Order 15-09. Failure tosubmitthese statementsin a timely mannermay result in fines and penalties.
• The conditions of employment listed are incorporated and/or related to any duties included in the position description.

Revolving Door

Certain provisions of the revolving door restrictions contained in 5 ILCS 430/5-45 apply to this position. As a result, the employee should be aware that if offered non-State employment during State employment or within one year immediately after ending State employment, the employee shall, prior to accepting any such non-State employment offer, notify the Office of the Executive Inspector General for the Agencies of the Illinois Governor ("OEIG") or may be subject to a fine.

Statement of Economic Interests

This position is subject to Statement of Economic Interests filing as required by the Illinois Governmental Ethics Act.

Term Appointment

Candidates hired into a term position shall be appointed for a term of 4 years and are subject to a probationary period. The term may be renewed for successive four-year terms at the Director of the Department of Innovation and Technology’s discretion.

The Main Form Of Communication Will Be Through Email. Please Check Your "junk Mail", "spam", Or "other" Folder For Communication(s) Regarding Any Submitted Application(s). You May Receive Emails From The Following Addresses

• [e-mail]
• [e-mail]

Nearest Major Market: Springfield