ServiceNow Platform Architect

Slalom; Portland (OR); On-site; USD 110,000 - 203,000; Full time

Job summary

Slalom is seeking a ServiceNow Platform Architect to deliver strategic solutions leveraging ITSM and ITOM. This role involves consulting with clients, designing technical blueprints, and mentoring teams while providing innovative technical solutions that enhance enterprise goals. The ideal candidate possesses exceptional communication and problem-solving skills, with significant knowledge of ServiceNow implementations.

Benefits

Meaningful time off and paid holidays

401(k) with a match

Health, dental, & vision coverage

Adoption and fertility assistance

Well-being reimbursement account

Qualifications

• Experience delivering complex ServiceNow implementations with multiple stakeholders.
• 4+ years in a client-facing role in a professional services organization.
• Deep knowledge of ServiceNow configuration.

Responsibilities

• Act as a technical delivery consultant for ServiceNow engagements.
• Design technical blueprints for ITSM, ITAM, ITOM, CSM.
• Mentor teammates on ServiceNow platform best practices.

Skills

Communication

Problem Solving

Facilitation

Critical Thinking

Education

Bachelor’s degree in a technical related field or business management

Job description

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Who You’ll Work With

As a modern technology company, our Slalom Technologists are disrupting the market and bringing to life the art of the possible for our clients. We have passion for building strategies, solutions, and creative products to help our clients solve their most complex and interesting business problems. We surround our technologists with interesting challenges, innovative minds, and emerging technologies.

Who You’ll Work With

As a modern technology company, our Slalom Technologists are disrupting the market and bringing to life the art of the possible for our clients. We have passion for building strategies, solutions, and creative products to help our clients solve their most complex and interesting business problems. We surround our technologists with interesting challenges, innovative minds, and emerging technologies.

Slalom is seeking a Technical Developer with ITSM, ITAM, ITOM, CSM and/or SPM experience. Our capability partners with our clients to deliver ServiceNow strategy and design , technology advisory , solution design, deployment, go-live, training and change support.

What You’ll Do

This role is expected to act as a technical delivery consultant for ServiceNow engagements by delivering solutions based on the requirements provided by the Slalom team and the Client. The solutions should be holistic in nature and include repeatable designs for productivity. In addition to technical skills, they should be comfortable interacting outside of the IT department with the business. They should have a high degree of business proficiency, professional maturity, and poise. Critical thinking and working in unfamiliar areas will be required. Examples would include the following types of activities:

• Work with the client using a future focused mindset to understand their long-term Enterprise goals, understand how the ServiceNow platform’s ITSM and ITOM capabilities fits into their Enterprise application ecosystem, design a roadmap, and communicate how the ServiceNow platform could move them towards their goals
• Design the technical blueprints for how ITSM, ITAM, ITOM, CSM and/or SPM can help meet the client’s enterprise goals
• Review and deliver ITSM, ITAM, ITOM, CSM and/or SPM technical solutions to ensure they meet customer requirements using the most efficient methods that leverage ServiceNow best practices and standards.
• Mentor teammates on ServiceNow platform best practices about ITSM, ITAM, ITOM, CSM and/or SPM modeling, platform architecture, customizations, etc.
  
  

What You’ll Bring

• You are a person who likes being part of modern, developing teams and have implemented ServiceNow technologies and delivering ServiceNow projects.
• You have experience delivering complex ServiceNow implementations, with multiple stakeholders ̶ recommending and implementing solutions for exceptional outcomes.
• You have a passion for leveraging ServiceNow for improving how people live and work; for making things easier and better. You enjoy defining and implementing solutions that simplify, enhance, extend, and empower people to love what they do.
• Ability to communicate and build relationships with all levels of an organization from end users to senior executives, including both technical and non-technical audiences
• Capable and reliable in meeting tight schedules and deadlines as well as high attention to detail while maintaining clear customer expectations throughout the life cycle of an engagement
  
  

Experience/Education/Certifications

• Bachelor’s degree in a technical related field or business management
• Experience in ITSM, ITAM, ITOM, CSM and/or SPM
• 4+ years of experience working in a client-facing role in a professional services organization, building and designing solutions that have been delivered to the marketplace
• 3+ years of deep functional and technical knowledge of ServiceNow configuration and implementation, or similar technology
• Act as a Subject Matter Expert for both the Slalom team and the client
• Excellent communication, planning, problem solving, trouble shooting, and organizational skills.
• Demonstrated work experience in business and systems analysis, process and data modeling skills.
• Knowledge of Agile development methodologies.
• Exceptional communication skills, both written and verbal
• Proven team-building skills and ability to motivate others
• Team-player mindset and willingness to collaborate with all levels of our organization
• Willing to take responsibility and act independently when necessary
  
  

About Us

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life. We are trusted by leaders across the Global 1000, many successful enterprise and mid-market companies, and 500+ public sector organizations to improve operations, drive growth, and create value. At Slalom, we believe that together, we can move faster, dream bigger, and build better tomorrows for all.

Compensation And Benefits

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that includemeaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.

Slalom is committed to fair and equitable compensation practices. For this position at the Consultant level the base salary pay range is $110,000 to $203,000. For this position at the Senior Consultant level the base salary pay range is $110,000 to $203,000. For the Principal role, the base salary pay range is $122,000- $225,000. In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.

EEO and Accommodations

Slalom is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process.

We will accept applications until July 31, 2025.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Business Consulting and Services

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