ServiceNow Platform Architect

Halvik; McLean (VA); On-site; USD 140,000 - 210,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Insurance

Life Insurance

STD/LTD Insurance

401(k) with company matching

FSA

Tuition Assistance

Charitable Contribution matching

Job summary

Halvik Corp is seeking a hands-on ServiceNow Platform Architect to own end-to-end design of multiple applications. The role targets a FedRAMP-hosted, NIST SP 800-53 rev5 Moderate compliant platform for internal users across federal offices, prioritizing OOTB functionality and secure data handling.

The candidate will drive architecture governance, upgrade impact, and standard definitions for dev/test/prod, while ensuring accessibility and robust security controls for HR Service Delivery and

Qualifications

• Bachelor's degree required in a technical field.
• 8+ years of software development experience with 5+ years in ServiceNow.
• Experience with HR Service Delivery, case management, and Service Portal/Employee Center.
• Proven design of complex security models (ACLs, roles, data separation).
• Experience with encryption options and handling PII/PHI.
• Integration experience with REST/SOAP, MID Server, and file transfers.
• Strong communication and problem-solving skills.
• Eligible to obtain Public Trust clearance.

Responsibilities

• Own end-to-end technical design of multiple ServiceNow applications.
• Maintain upgrade-impact assessments and governance documentation.
• Define standards for delivery (dev/test/prod) and enforce change control.
• Lead technical design sessions and provide recommendations for features.
• Ensure accessibility and security requirements across internal and client-facing portals.

Skills

Architectural design

Governance

Security & privacy

Problem solving

Communication

Education

Bachelor's degree in Computer Science / Information Systems / Engineering

Tools

ServiceNow

ServiceNow HR Service Delivery

Flow Designer

Workspaces

IntegrationHub

MID Server

REST/SOAP

Job description

Halvik Corp delivers a wide range of services to 13 executive agencies and 15 independent agencies. Halvik is a highly successful WOB business with more than 50 prime contracts and 500+ professionals delivering Digital Services, Advanced Analytics, Artificial Intelligence/Machine Learning, Cyber Security and Cutting-Edge Technology across the US Government. Be a part of something special!

Position Overview

Halvik is seeking a hands-on ServiceNow Platform Architect who owns the end-to-end technical design of multiple applications on ServiceNow. The role delivers a FedRAMP-hosted, NIST SP 800-53 rev5 Moderate compliant platform internal users across multiple federal offices, holding large number of current and historical data. The architect is the guardian of the program's design principle: use out-of-the-box (OOTB) functionality first, configuration second, and customization only when necessary and approved by the Governance Board. Every design decision is weighed against upgrade impact, security, and the protection of employee and applicant PHI/PII.

Core Responsibilities

Architecture and Platform Governance

• Select and design the platform foundation (for example, HR Service Delivery case management and HR Agent Workspace), maximizing OOTB capability.
• Apply the OOTB → configuration → customization hierarchy to every requirement and document the rationale.
• Prepare upgrade-impact assessments for any proposed customization and present them to the Governance Board.
• Maintain the customization register: what was built, why, who approved it, and its upgrade risk.
• Enforce change control so preset record fields cannot be modified or deleted without Governance Board approval.
• Define coding, naming, update set, and instance (dev/test/prod) standards for the delivery team.
• Participate in technical design sessions and provide technical recommendations for new features and enhancements.
• Design Role-Based and Attribute-Based Access Control so data and document visibility changes by RA stage: submission, review, approval, denial, and Reconsideration.

Workflow, Notifications, and Reporting

• Review workflow designs for intake, QA/QC validation, approvals, and Reconsideration for maintainability and OOTB fit.
• Validate notification design for request initiation, expiring temporary accommodations, paused requests, and next-step readiness.
• Architect Performance Analytics dashboards that replace hourly PowerBI refreshes, including scoped reporting for OAs and the DRC.
• Design the central repository of preauthorized template forms and documents.

Delivery leadership

• Serve as technical authority for developers, integration engineers, and reporting developers; review designs and code.
• Translate business requirements from the Product Owner and Business Analysts into technical solutions and estimates.
• Identify technical risks early, propose options, and elevate decisions with clear trade-offs.
• Ensure the client-facing intake portal and internal workspaces meet Section 508 accessibility standards.

Minimum Requirements

• Education: Bachelor's degree in computer science, Information Systems, Engineering, or related field.
• Experience:
  • Minimum of 8 years of software development experience, including 5+ years of ServiceNow development experience.
  • Hands-on depth in ServiceNow HR Service Delivery or case management, Service Portal or Employee Center, Flow Designer, and Workspaces.
  • Proven design of complex security models: ACLs, roles, data separation, and condition- or attribute-based access.
  • Experience with ServiceNow encryption options (for example, Column Level Encryption Enterprise) and handling PII/PHI.
  • Integration experience with IntegrationHub, MID Server, REST/SOAP, file-based (FTP/SFTP) transfers, and export sets.
  • Experience designing for large data volumes: indexing, archiving, table rotation, and performance tuning.
  • Experience with Performance Analytics and reporting architecture.
  • Experience delivering production integrations and resolving complex system issues.
  • Strong communication and problem-solving skills.
• Compliance: Must be eligible to obtain and maintain a Public Trust clearance.
• Certifications:
  • ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA).
  • ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD).
  • Certified Implementation Specialist in HR Service Delivery; Platform Analytics or Performance Analytics micro-certification.

Preferred Expertise

• Demonstrated success in Federal Contracting, particularly civilian agency IT modernization or Software Factory programs; prior DOT experience is a plus.
• Familiarity with Agile/Scrum team delivery and with FedRAMP-authorized environments such as AWS GovCloud.
• Prior work on federal ServiceNow instances (ServiceNow National Security Cloud or Government Community Cloud).
• Experience with reasonable accommodation, EEO, employee relations, or other sensitive HR case programs.
• Familiarity with Section 508 accessibility testing and records management schedules (NARA General Records Schedules).
• Experience migrating data from legacy case systems and replacing PowerBI reporting.
• Strong analytical and problem-solving capabilities.
• Excellent written and verbal communication skills.

Benefits

• Company-supported medical, dental, vision, life, STD, and LTD insurance
• Benefits include 11 federal holidays and PTO
• Eligible employees may receive performance-based incentives in recognition of individual and/or team achievements.
• 401(k) with company matching
• Flexible Spending Accounts for commuter, medical, and dependent care expenses
• Tuition Assistance
• Charitable Contribution matching

Halvik Corp is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Halvik'spay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.