ServiceNow - Moveworks Consulting Manager

Deloitte France; San Francisco (CA); On-site; USD 141,000 - 278,000; Full time

Job summary

Deloitte is seeking a Manager, Functional Transformation on the Moveworks team in the United States to lead AI-powered employee experience engagements for Fortune 500 clients.

You will manage multiple engagements, coach consultants, and serve as primary client contact across HR, IT, and InfoSec. Travel up to 50% and configuration of knowledge management and agentic AI will be involved.

Qualifications

• Bachelor's degree required.
• 6+ years implementing enterprise platforms (Workday/ServiceNow) incl. API integrations.
• Willingness to travel up to 50%.
• Authorized to work in the United States without sponsorship.

Responsibilities

• Lead AI-powered employee experience engagements for Fortune 500 clients.
• Manage and coach consulting teams.
• Serve as primary client contact across HR, IT, and InfoSec.
• Define user journeys and configuration decisions for knowledge management and AI capabilities.
• Oversee integration planning with platforms like ServiceNow and Workday.
• Contribute to proposals, scoping, and client presentations.

Skills

Travel readiness

Client mgmt

Solution architecture

Program management

Education

Bachelor's degree

Tools

Moveworks platform

Agent Studio

Workday integration

ServiceNow integration

Job description

Our Human Capital practice is at the forefront of transforming the nature of work. As converging forces reshape industries, our team uniquely addresses the complexities of work, workforce, and workplace dynamics. We leverage sector-specific insights and cross-domain perspectives to help organizations tackle their most challenging workforce issues and align talent strategies with their strategic visions. Our practice is renowned for making work better for humans and humans better at work. Be part of this exciting era of change and join us on this transformative journey.

Recruiting for this role ends on 10/1/2026.

Work you'll do

As a Manager, Functional Transformation on the Moveworks team, you will be responsible for leading AI-powered employee experience engagements across implementation, expansion, and optimization efforts for Fortune 500 clients.

• Lead multiple Moveworks engagements across implementation, use case expansion, and platform optimization, including scope, budget, resource, timeline, and risk management

• Manage and develop consultants and senior consultants through day-to-day coaching, feedback, and performance oversight

• Serve as a primary project-level client contact for stakeholders across Human Resources, Information Technology, and Information Security

• Lead workshops, design sessions, and stakeholder reviews to define user journeys, sprint priorities, and configuration decisions for knowledge management, conversational flows, enterprise search, and agentic AI capabilities

• Oversee integration planning and solution delivery for Moveworks with platforms such as ServiceNow, Workday, and other enterprise systems that support employee service workflows

• Contribute to business development and practice development activities, including proposals, scoping, client presentations, methodology refinement, and knowledge sharing

  A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team

• Effective written and verbal communication skills

• Meticulous attention to detail and quality of work product

• Ability to build and sustain professional relationships

• Ability to lead projects or workstreams

• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment

• Strong interpersonal skills and professional demeanor

• Ability to meet deadlines

• Ability to mentor and provide clear guidance to others

  The team

Our HR Strategy & Technology Offering is dedicated to developing leading global HR strategies and implementing cutting-edge HR technologies. We drive transformation and maximize the workforce experience, ensuring sustained HR effectiveness and value. In a world of disruption, our solutions empower organizations to navigate challenges seamlessly, enhancing their HR capabilities and fostering a resilient workforce.

Our Moveworks Team is dedicated to delivering AI-powered employee experience solutions that help clients transform their HR and IT service delivery practices. We drive significant cost savings, increased efficiency, a stronger competitive advantage, and improved employee experience through intelligent automation and agentic AI capabilities.

Qualifications

Required:

• Bachelor's degree

• 6+ years of experience implementing enterprise platforms, such as Workday, ServiceNow, or similar systems, including configuration, application programming interface (API) integrations, testing, and deployment

• Ability to travel 0-50%, on average, based on the work you do and the clients and industries/sectors you serve

• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Preferred:

• 3+ years of experience in client relationship management with senior stakeholders at the Director level or above

• 3+ years of experience in solution architecture and system design for AI-driven employee experiences

• 3+ years of experience with Moveworks platform configuration, Agent Studio, or similar conversational artificial intelligence platforms

• 3+ years of experience collaborating with Human Resources, Information Technology, Information Security, and platform teams to deliver technical solutions

• 3+ years of program management experience overseeing multiple concurrent workstreams

• 2+ years of experience managing consulting engagements or project teams with responsibility for scope, budget, timeline, and resource allocation

• The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $141,200 to $278,300.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

#HCFY27, #HRSTFY27

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.