ServiceNow Legal Functional Consultant - Remote / Telecommute

Cynet Systems Inc; Bothell (WA); Remote; USD 100,000 - 125,000; Full time

Job summary

A leading company is seeking a specialized ServiceNow LSD Project Manager to enhance legal service delivery. This role focuses on implementing workflows, training users, and ensuring effective legal processes while collaborating with cross-functional teams. Ideal candidates will possess solid communication skills, legal process knowledge, and ServiceNow experience.

Qualifications

• Understanding of legal processes such as contract management.
• Hands-on experience with ServiceNow platform administration, implementation, or development.
• Good/basic understanding of ServiceNow ITSM processes.

Responsibilities

• Plan, implement and manage end-to-end project involving ServiceNow LSD.
• Design and implement automated workflows for legal processes.
• Provide training and support to end-users on the ServiceNow LSD platform.

Skills

Communication

Customer Service

Documentation

Coordination

Negotiation

Persuasion

Legal Terminology

Excel Reporting

ServiceNow ITSM Processes

Education

Certification in ServiceNow Legal Service Delivery

Tools

Microsoft Visio

ServiceNow

Job description

Job Description:

Pay Range: $60hr - $65hr

Responsibilities:

• To plan, implement and manage end to end project involving ServiceNow LSD.
• Developing solutions that meet customer’s business requirements and comply with ServiceNow OOB features and functionalities in adherence to best practices.
• Possessing in-depth knowledge of ServiceNow LSD, including its configuration, customization, and accordingly tailoring the ServiceNow LSD platform to meet the specific needs of the legal team and organization.
• Working effectively with legal teams, IT staff, and end-users to ensure successful implementation and ongoing support.
• Designing and implementing automated workflows to streamline legal processes, such as contract management, legal requests, and matter management.
• Providing training and support to end-users on how to use the ServiceNow LSD platform.
• Tracking key performance indicators (KPIs) to measure the effectiveness of the legal service delivery.
• Knowledge of Legal terminology is desired.

Required:

• Understanding of legal processes, including contract management, legal requests, and matter management.
• Understanding of integration of legal service delivery (LSD) with third party applications.
• To have good communication and interpersonal skills for effective communication with client, technical and other project stakeholders.
• To have good documentation skills for effective documentation of the project related documents like – process document, functional requirement specification document (FRS), test cases, training decks etc.
• To have knowledge on Microsoft visio for designing process workflows.
• Expertise in Excel reporting.
• Exceptional Customer service skills and client focus.
• Coordination, negotiation, and persuasion skills.
• Ability to work with all levels of client and internal resources.
• Strong verbal and written communication skills with the ability to communicate technical information in non-technical language.
• To have good/basic understanding on ServiceNow ITSM processes like Request Fulfilment, Incident Management, Problem Management, Change Management.
• Good hands-on experience with ServiceNow platform administration, implementation, or development is highly desirable.
• Certification in ServiceNow Legal Service Delivery is a plus.