ServiceNow Lead (Financial Services) Manager, Tech Consulting

Ernst & Young Advisory Services Sdn Bhd; United States; Remote; USD 80,000 - 130,000; Full time

Job summary

Join a forward-thinking organization that empowers you to build a unique career while contributing to a better working world. As part of the Financial Services Consulting team, you will leverage your expertise in HR service delivery and ServiceNow to deliver exceptional value to clients. This role offers a dynamic environment where you can work with multi-disciplinary teams, optimize processes, and enhance HR operations. With a focus on continuous learning and transformative leadership, you will be recognized for your contributions and supported in your career development. Embrace the opportunity to make a meaningful impact in a diverse and inclusive culture.

Benefits

Continuous learning opportunities

Flexible work arrangements

Diverse and inclusive culture

Transformative leadership coaching

Qualifications

• 6+ years in Financial Services with HR service delivery expertise.
• Strong understanding of HR processes and ServiceNow automation.
• Experience in project management and stakeholder engagement.

Responsibilities

• Oversee end-to-end delivery of ServiceNow HR projects.
• Conduct requirements gathering with HR stakeholders.
• Manage and coordinate offshore development team activities.

Skills

HR Service Delivery Expertise

ServiceNow Proficiency

Project Management

Analytical Thinking

Interpersonal Skills

Technical Acumen

Training and Development

Presentation Skills

Adaptability

Education

Bachelor's in Engineering

Bachelor's in IT

Bachelor's in Business

Bachelor's in HR

Bachelor's in Economics

Bachelor's in Finance

Tools

ServiceNow

Job description

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Location:

Other locations: Primary Location Only

Date: 16 Apr 2025

Requisition ID: 1533862

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

We are the only professional services organisation who has a separate business dedicated exclusively to the financial services marketplace. Join Financial Services Consulting and you will work with multi-disciplinary teams from around the world to deliver a global perspective. Aligned to key industry groups includingbanking and capital markets,insuranceandwealth & asset management, we provide integrated consulting,assurance,tax andtransactionservices.

The opportunity

EY’s consulting professionals bring a wealth of experience in working with major financial institutions to align their operating model and infrastructure to business strategy. We assemble the right multi-disciplinary teams, use consistent and proven global methodologies and tools, and draw on the full breadth of EY’s global network, to deliver value and trusted advice to the clients.

Our key service offerings cover business and technology strategy & transformation, customer and distribution effectiveness, operations, shared services / outsourcing support, performance management, program advisory, enterprise intelligence, risk management and regulatory change.

Your key responsibilities

• Project Delivery: Oversee the end-to-end delivery of ServiceNow HR Service Delivery and workplace projects, ensuring that all aspects of the project are completed to the highest standard.
• Requirements Gathering and Analysis: Conduct comprehensive requirements gathering sessions with HR stakeholders to understand both functional and technical needs. Analyze these requirements to develop clear and concise documentation for use by the development team.
• Team Management: Act as the primary liaison between the onshore project team and the offshore development team. Manage and coordinate the offshore team's activities, ensuring adherence to project timelines and quality standards.
• Process Optimization: Identify opportunities for process improvement within HR service delivery and recommend solutions that leverage ServiceNow capabilities to enhance efficiency and user experience.
• Solution Design and Implementation: Collaborate with the solution architect and developers to design and implement ServiceNow HR Service Delivery modules that meet the project's functional and technical requirements.
• Quality Assurance: Oversee the testing phase, including the creation of test plans, test cases, and coordination of user acceptance testing (UAT) to ensure that the developed solutions meet the specified requirements.
• Communication and Reporting: Maintain clear and consistent communication with all project stakeholders, providing regular updates on project status, risks, and issues.
• Vendor Management: Manage relationships with vendors and third-party service providers, ensuring that their contributions align with project goals and deliverables.
• Training and Knowledge Transfer: Ensure that the HR team and end-users are well-trained on the new ServiceNow functionalities and that proper documentation is provided for ongoing support and maintenance.
• Change Management: Lead change management efforts to ensure smooth adoption of the new ServiceNow HR Service Delivery solutions across the organization.

Skills and attributes for success

• HR Service Delivery Expertise: In-depth knowledge of HR service delivery frameworks and the ability to leverage ServiceNow to enhance HR operations.
• ServiceNow Proficiency: Advanced technical skills in ServiceNow platform configuration, customization, and integration. Familiarity with ServiceNow's HR Service Delivery module is essential.
• Project Management: Proven ability to manage complex projects with multiple stakeholders, ensuring deliverables are achieved on time and within budget.
• Analytical Thinking: Strong analytical and problem-solving skills, with the ability to understand detailed HR functional requirements and translate them into effective technical solutions.
• Possess strong Interpersonal and Teaming skills: Exceptional team collaboration abilities, with experience working in cross-functional teams and fostering a cooperative work environment.
• Technical Acumen: Leverage technology to continually learn, improve service delivery and maintain our leading-edge best practices.
• Training and Development: Experience in developing and delivering training materials and sessions to ensure end-users are proficient in using the ServiceNow platform.
• Presentation Skills: Strong presentation skills and proficiency in the use of PowerPoint, Word and Excel
• Adaptability: Ability to adapt to changing priorities and maintain a flexible approach to managing workload.

To qualify for the role you must have

• Minimum 6 years’ experience in the Financial Services industry, having worked with firms like asset managers, private banks or wealth managers, sovereign wealth funds, pension funds, private equity firms or hedge funds.
• Strong understanding of HR processes and experience in automating HR services.
• Academic background in Engineering, IT, Business, HR, Economics or Finance.
• Consulting skills, functional and technical knowledge of ServiceNow and enterprise application delivery.
• Excellent problem-solving skills and the ability to translate functional needs into technical solutions.
• Track record dealing with senior stakeholders and adapting to demanding environments.

Ideally, you’ll also have

• Technical proficiency with ServiceNow, including experience with configuration, customization, and integration.
• ServiceNow certifications (e.g., ServiceNow System Administrator, ServiceNow Implementation Specialist) are highly desirable.

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization

What working at EY offers

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. We also offer you:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world.

Apply now.

EY | Shape the future with confidence

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

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EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.