ServiceNow Lead/Architect

Compunnel, Inc.; Newark (NJ); On-site; USD 120,000 - 160,000; Full time

Job summary

A leading company is seeking a highly experienced ServiceNow Lead/Architect to oversee the implementation and management of ServiceNow platforms. The role requires technical leadership and collaboration with clients to deliver efficient solutions. You will lead module configurations, mentor juniors, and stay updated with industry trends.

Qualifications

• Experience leading four ITSM/ITOM implementations.
• Hands-on experience configuring ServiceNow environments.
• Proficiency in XML, JSON, AJAX, and CSS.

Responsibilities

• Lead implementation and configuration of ServiceNow modules.
• Conduct workshops to gather client requirements.
• Mentor junior developers and provide technical guidance.

Skills

Technical leadership

Problem-solving

Communication

Education

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Application Developer (CAD)

ServiceNow Certified Implementation Specialist (CIS)

Tools

ServiceNow

Job description

We are seeking a highly experienced ServiceNow Lead/Architect to guide the implementation, configuration, and management of ServiceNow platforms across ITSM, ITOM, HAM, and SAM modules.

This role requires strong technical leadership, hands-on development expertise, and the ability to collaborate directly with clients to deliver scalable and efficient ServiceNow solutions.

Key Responsibilities

• Lead the implementation and configuration of ServiceNow modules including ITSM, ITOM, and SecOps.
• Conduct customer workshops and technical sessions to gather requirements and translate them into technical solutions.
• Configure forms, workflows, reports, data imports, custom scripts, and third-party integrations.
• Draft user stories, acceptance criteria, and testing strategies aligned with customer requirements.
• Mentor junior developers and provide technical guidance across the team.
• Identify and resolve issues within customer ServiceNow environments.
• Stay current with ServiceNow platform updates and industry trends to maximize platform value.
• Support project timelines, deliverables, and customer expectations.
• Ensure all work aligns with organizational standards and quality benchmarks.
• Participate in integration gate reviews and ensure compliance with change management and audit requirements.

Required Qualifications

• Proven experience leading and delivering at least four ITSM or ITOM implementations.
• Strong hands-on experience configuring and customizing ServiceNow environments.
• Proficiency in web technologies such as XML, JSON, AJAX, and CSS.
• Experience with CMDB, scripting, and integration within ServiceNow.
• Strong business acumen and ability to engage directly with customers.
• Excellent problem-solving and communication skills.

Preferred Qualifications

• Experience with HAM, SAM, and SecOps modules.
• Familiarity with CRMTD and other ServiceNow-related tools.

Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (CIS) – ITSM, ITOM, HAM Pro, SAM Enterprise