ServiceNow KM Lead - Global Knowledge Management (India)

Insight Global; Plano (TX); On-site; USD 90,000 - 125,000; Full time

Job summary

Insight Global is seeking a Knowledge Management Lead to support the KM leader across global projects. You will manage ~2000 documents, oversee ServiceNow KM module, coordinate audits, and drive compliance while engaging Knowledge Champions and leading new initiatives like Epiplex alignment.

Ideal candidates have 6–8 years in KM functions in large organizations, strong English, excellent communication, leadership and teamwork, and a track record of governing DTPs and PMs.

Qualifications

• Experience in large scale global organizations is essential; high english level.
• 6-8 Years Experience in running similar Knowledge Management Functions is required.
• ServiceNow knowledge and experience – KM Module background.
• Must have good communication skills, initiative, leadership, teamwork and proven ability to drive compliance.
• Must have experience in making and governing DTPs, PMs, etc.

Responsibilities

• Managing an estimated ~2000 documents (Global Scope): Process Maps, Desktop Procedures and various related documents in KM Module and other tools.
• Ensure documentation is kept up-to-date by managing Service Change Requests; special focus on content quality.
• Execution of compliance related activities like yearly audits (DTP Self-assessment) and quality checks as part of standard documentation management process and GCS Controls.
• Drive KM Culture by engaging Knowledge Champions and leading new initiatives such as Epiplex implementation, Taxonomy alignment.
• Support Service Now daily operation according and manage upgrades in the system; keep KM culture updated according to standards.
• Coordinate large teams, lead new implementations and maintain Knowledge Management Elements up-to-date.
• Identify and resolve knowledge management gaps, run tests, create solutions, lead implementations developing materials and trainings as required.

Skills

Communication

Leadership

Teamwork

Initiative

Drive compliance

Tools

ServiceNow KM Module

Job description

Insight Global is seeking a Knowledge Management Lead to support the KM leader across global projects. You will manage ~2000 documents, oversee ServiceNow KM module, coordinate audits, and drive compliance while engaging Knowledge Champions and leading new initiatives like Epiplex alignment.

Ideal candidates have 6–8 years in KM functions in large organizations, strong English, excellent communication, leadership and teamwork, and a track record of governing DTPs and PMs.