ServiceNow ITSM/ ITOM Business Analyst

Compunnel Inc.; Erlanger (KY); On-site; USD 90,000 - 115,000; Full time

Job summary

An established industry player is seeking a highly skilled ServiceNow Business Analyst to join their dynamic IT services team. This role involves analyzing business requirements, designing effective ServiceNow solutions, and ensuring successful implementation of various ServiceNow modules. The ideal candidate will possess extensive experience with the ServiceNow platform, strong analytical skills, and the ability to communicate effectively with both technical and non-technical stakeholders. Join a collaborative environment where your contributions will directly impact process improvements and automation initiatives, making a significant difference in the organization's success.

Qualifications

• 8+ years of experience as a Business Analyst with strong ServiceNow expertise.
• ServiceNow Certified System Administrator and Implementation Specialist certifications preferred.
• Excellent communication and analytical skills required.

Responsibilities

• Gather and document business requirements for ServiceNow implementations.
• Design and propose ServiceNow solutions that meet business needs.
• Provide training and support on ServiceNow functionalities.

Skills

ServiceNow ITSM

ServiceNow ITOM

Business Analysis

Analytical Skills

Communication Skills

Team Collaboration

Adaptability

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Bachelor's degree in Business Administration

Tools

ServiceNow

REST APIs

SOAP APIs

Job description

Direct message the job poster from Compunnel Inc.

Job Title: ServiceNow ITSM/ ITOM Business Analyst

Job Description:

We are seeking a highly skilled and experienced ServiceNow Business Analyst to join our IT services team.

The successful candidate will be responsible for analyzing business requirements designing ServiceNow solutions and ensuring the effective implementation of ServiceNow modules.

This role involves working closely with stakeholders to understand their needs and translating them into technical specifications

Key Responsibilities

• Requirement Analysis Work with stakeholders to gather and document business requirements for ServiceNow implementations and enhancements
• Solution Design Design and propose ServiceNow solutions that meet business needs and align with best practices
• Process Improvement Identify opportunities for process improvements and automation within the ServiceNow platform
• Configuration and Customization Configure and customize ServiceNow modules workflows and scripts to meet business requirements
• Testing and Validation Develop and execute test plans to ensure the quality and functionality of ServiceNow solutions
• Documentation Create and maintain comprehensive documentation of business requirements technical specifications and process flows
• Training and Support Provide training and support to endusers and other IT teams on ServiceNow functionalities and best practices
• Project Management Assist in project planning coordination and execution of ServiceNow projects
• Stakeholder Communication Facilitate communication between stakeholders developers and other IT teams to ensure successful project delivery

Qualifications

• Education Bachelors degree in Computer Science Information Technology Business Administration or a related field
• Experience Minimum of 8 years of experience as a Business Analyst with at least 5 years of handson experience with the ServiceNow platform
• Certifications ServiceNow Certified System Administrator CSA and ServiceNow Certified Implementation Specialist CIS are highly desirable
• Analytical Skills Excellent analytical and problemsolving skills with the ability to translate business requirements into technical solutions
• Communication Strong verbal and written communication skills with the ability to interact effectively with technical and nontechnical stakeholders
• Team Player Ability to work collaboratively in a team environment providing support and guidance to colleagues as needed
• Adaptability Ability to adapt to changing priorities and work effectively in a fastpaced dynamic environment

Preferred Qualifications

• Experience with ServiceNow ITSM ITOM and other ServiceNow modules
• Knowledge of integration tools and techniques such as RESTSOAP APIs and middleware platforms
• Familiarity with AgileScrum methodologies

Skills

Mandatory Skills : ServiceNow ITSM, ITOM, APM, CMDB, Business Analyst

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Finance

• Industries

  IT Services and IT Consulting

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