ServiceNow ITOM Business Analyst

Alldus International Consulting Ltd; Kentucky; Remote; USD 90,000 - 130,000; Full time

Job summary

A leading consulting firm is seeking a Senior ServiceNow Business Analyst to join their remote team. This role focuses on IT Operations Management and IT Asset Management, requiring strong leadership and business analysis skills, alongside experience in implementing scalable ServiceNow solutions. The ideal candidate will have a Bachelor's degree, extensive ServiceNow expertise, and relevant certifications, contributing to successful client projects and mentorship of junior staff.

Qualifications

• Minimum of 5 years working with ServiceNow, including 3 focused on ITOM and ITAM.
• ServiceNow Certified System Administrator and Implementation Specialist – ITOM.
• Strong consulting or client-facing experience is a plus.

Responsibilities

• Lead business analysis for ServiceNow projects, ensuring client alignment.
• Convert business requirements into detailed specifications and user stories.
• Mentor junior analysts and document best practices consistently.

Skills

Leadership

Problem Solving

Communication

Agile/Scrum

Organizational Skills

Education

Bachelor’s degree in Computer Science, Information Systems, Business Administration

Tools

ServiceNow

ITOM

ITAM

Job description

Senior ServiceNow Business Analyst (ITOM & ITAM)
Location: Remote in United States
Employment Type: Contract

Our client, a leading ServiceNow partner, are hiring a Senior ServiceNow Business Analyst with skills in to join their team remotely on a contract basis. With a strong focus on IT Operations Management (ITOM) and IT Asset Management (ITAM), the successful candidate will take the lead on business analysis activities for client-facing ServiceNow projects, aligning client business requirements with technical solutions to ensure the successful delivery of ServiceNow implementations.

Responsibilities

• Facilitate discovery workshops to refine user stories and ensure alignment with client business goals.

• Convert business requirements into detailed functional specifications and user stories for development and configuration teams.

• Work closely with technical teams to design scalable and effective ServiceNow solutions focused on ITOM and ITAM.

• Develop and uphold business analysis standards, methodologies and best practices.

• Gather and document requirements from customers and service providers, defining appropriate solution strategies.

• Clearly communicate complex technical information to both technical and non-technical stakeholders, including executives.

• Collaborate with QA and training teams to support testing, validation, and end-user training activities.

• Ensure project documentation and business process models are accurate, comprehensive, and up to date.

• Provide mentorship and guidance to junior analysts and project team members.

• Continuously update knowledge of ServiceNow platform features and industry best practices, especially within ITOM and ITAM domains.

Skillset

• Bachelor’s degree in Computer Science, Information Systems, Business Administration or related.

• Minimum of 5 years working with ServiceNow, including at least 3 years focused on ITOM and ITAM (Discovery, Service Mapping, SAM, HAM).

• Proven leadership experience in business analysis for complex ServiceNow implementations.

• ServiceNow Certified System Administrator (CSA).

• ServiceNow Certified Implementation Specialist – ITOM (CIS-ITOM).

• ITIL Foundation Certification (v3 or v4).

• Strong organizational skills to manage multiple priorities in a fast-paced environment.

• Experience in consulting or client-facing roles is a plus.

• Familiarity with Agile/Scrum methodologies.

• Excellent problem-solving and communication skills, with ability to translate technical concepts for diverse audiences.

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