ServiceNow Business Analyst - 100% Remote (REF1774S)

Citizant; Sully Square (VA); Remote; USD 100,000 - 135,000; Full time

Job summary

A leading IT services provider seeks a ServiceNow Business Analyst to bridge IT business needs with the ServiceNow platform. The ideal candidate will engage with stakeholders, gather requirements, and optimize workflows. This fully remote role offers competitive compensation and opportunities for professional growth.

Benefits

Competitive compensation

Benefits

Opportunities for professional growth

Qualifications

• 2+ years of software-related technical analysis experience.
• 2+ years of experience with agile requirements management.

Responsibilities

• Engage with business users to gather requirements and evaluate features.
• Analyze workflows and recommend process improvements.
• Act as liaison between business teams and developers.

Skills

ServiceNow modules knowledge

Business process analysis

Workflow automation

Agile/Scrum methodologies

Analytical skills

Stakeholder negotiation

Education

Bachelor’s degree

Certifications in Business Analysis

Job description

ServiceNow Business Analyst - 100% Remote (REF1774S)

Company Description
Citizant is a leading provider of professional IT services to the U.S. government. We address pressing challenges in Agile application development, Enterprise Data Management, Enterprise Architecture, Product Management, and Program Management support services. We prioritize hiring ethical, talented, passionate, and committed “A Players” who align with our core values: Drive, Delivering Excellence, Reputation, Responsibility, and a Better Future. Despite our growth, we maintain a collaborative, small-company culture that values team effort in solving customer challenges.

Job Description
The ServiceNow Business Analyst plays a crucial role in bridging IT business needs with the ServiceNow platform. They negotiate with stakeholders at all levels, from team members to executives across FDIC Divisions and Offices, to gather requirements, analyze processes, and ensure successful implementation of HR and Workplace Service Delivery solutions via ServiceNow.

Salary: Up to $135,000 (depending on experience)

Key Responsibilities:

1. Requirements Gathering & Analysis
   • Engage with business users to understand needs and evaluate features for FDIC consideration.
   • Document requirements, user stories, and acceptance criteria.
   • Translate business needs into functional and technical ServiceNow requirements.
2. Process Improvement & Optimization
   • Analyze workflows, recommend improvements, and advise on process automation.
   • Identify automation opportunities and align ServiceNow capabilities with best practices.
3. Stakeholder Collaboration
   • Act as liaison between business teams, developers, and administrators.
   • Facilitate workshops and communicate technical solutions effectively.
4. UAT Support
   • Support testing, deployment, and system changes.
5. Reporting & Dashboards
   • Define reporting needs, build dashboards, and monitor application usage.
6. Documentation & Training
   • Create documentation, conduct training, and maintain system records.

Qualifications:

• Strong knowledge of ServiceNow modules (ITSM, ITOM, HRSD, etc.).
• Experience in business process analysis and workflow automation.
• Ability to create user stories, process flows, and specifications.
• Familiarity with Agile/Scrum methodologies.
• Strong analytical and problem-solving skills.
• Experience presenting and negotiating with stakeholders at all levels.
• 2+ years of software-related technical analysis experience.
• 2+ years of experience with agile requirements management.

Education: Bachelor’s degree preferred; certifications in Business Analysis are a plus.

Clearance Requirements: Must be a US Citizen with a Public Trust clearance or ability to obtain one.

Additional Information: Citizant offers competitive compensation, benefits, and opportunities for professional growth. We are an Equal Opportunity Employer, valuing diversity and inclusion.