ServiceNow IT Service Management Developer

Jobs via Dice; Columbia (MD); Hybrid; USD 130,000 - 150,000; Full time

Job summary

A leading company seeks a ServiceNow IT Service Management Developer for a hybrid role in Columbia, MD. The position involves developing ITSM solutions, collaborating with stakeholders, and enhancing system functionalities. Ideal candidates have extensive experience with ServiceNow and ITSM processes, ready to join a dynamic team.

Benefits

Comprehensive benefit package

Full Medical, Dental, and Vision

401k w/ ADP

Paid holidays

PTO and Sick Leave

Qualifications

• 3+ years as a ServiceNow Administrator/Developer.
• 5+ years in IT Service Management Process and Design.
• Experience with RESTful or SOAP web services.

Responsibilities

• Develop and enhance ITSM modules including Incident and Change Management.
• Coordinate and execute application and platform upgrades.
• Troubleshoot issues and design solutions.

Skills

Collaboration

Problem-Solving

JavaScript

HTML

Coaching

Education

High School Diploma

Job description

ServiceNow IT Service Management Developer

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ServiceNow IT Service Management Developer

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Dice is the leading career destination for tech experts at every stage of their careers. Our client, Zachary Piper Solutions, LLC, is seeking the following. Apply via Dice today!

Piper Enterprise Solutions is seeking an ServiceNow IT Service Management Developer to join an incredible team of healthcare professionals to deliver comprehensive service solutions, including ITIL Request, Incident, Problem, Change, Knowledge, Asset, and other modules. This is a hybrid (1-2 days onsite per month) role located in Columbia, MD .

Requirements of the ServiceNow IT Service Management Developer:

• Collaborate with stakeholders to research, analyze, and implement enterprise-wide solutions that align with organizational goals.
• Develop and enhance ITSM modules, including Incident, Problem, Service Request, Change, and Knowledge Management, as well as Self-Service Portals and SSO capabilities.
• Manage and maintain system components such as Forms, Reports, Views, Workflows, and Roles, ensuring operational integrity.
• Coordinate and execute application and platform upgrades, including thorough testing.
• Troubleshoot issues, automate tasks, and design solutions using ITSM modules and custom JavaScript.
• Coach and train colleagues, maintaining collaborative relationships to coordinate the development and maintenance of the ITSM system.
  
  

Qualifications of the ServiceNow IT Service Management Developer:

• High School Diploma and 3+ years of experience as a ServiceNow Administrator/Developer in an enterprise environment.
• 5+ years of experience in IT Service Management Process, Design, and Administration (including the 3+ years as a ServiceNow Administrator/Developer).
• 3+ years of experience with RESTful or SOAP web services.
• 3+ years of experience with HTML and JavaScript.
• 3+ years of experience with key technologies relevant to ServiceNow integration solutions, including ServiceNow APIs, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS.
• ServiceNow Certified Systems Administrator (CSA).
  
  

Compensation of the ServiceNow IT Service Management Developer:

• Salary range: $130,000-$150,000 *based on experience*
• Comprehensive benefit package: Full Medical, Dental, and Vision, 401k w/ ADP, PTO, Sick Leave as required by law, paid holidays

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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