ServiceNow IT Service Management Developer

Piper Companies; Columbia (MD); Hybrid; USD 130,000 - 150,000; Full time

Job summary

Piper Companies seeks a ServiceNow IT Service Management Developer to enhance ITSM solutions within a hybrid role located in Columbia, MD. The ideal candidate will have 5+ years in ITSM with a strong focus on troubleshooting and implementing enterprise-wide solutions while collaborating with healthcare professionals. The role offers a competitive salary between $130,000 and $150,000 and a comprehensive benefits package.

Benefits

Comprehensive benefit package

Full Medical, Dental, and Vision

401k with ADP

PTO and Sick Leave

Paid holidays

Qualifications

• 3+ years as ServiceNow Administrator/Developer in an enterprise environment.
• 5+ years in IT Service Management Process and Design.
• 3+ years experience with RESTful or SOAP web services.

Responsibilities

• Develop and enhance ITSM modules for Incident, Problem, and Change Management.
• Manage system components ensuring operational integrity.
• Troubleshoot issues and automate tasks using ITSM modules.

Skills

Collaboration

Analysis

Troubleshooting

Automation

Education

High School Diploma

Tools

ServiceNow

JavaScript

REST/SOAP web services

SSO

Job description

ServiceNow IT Service Management Developer

Join to apply for the ServiceNow IT Service Management Developer role at Piper Companies

ServiceNow IT Service Management Developer

1 day ago Be among the first 25 applicants

Join to apply for the ServiceNow IT Service Management Developer role at Piper Companies

Get AI-powered advice on this job and more exclusive features.

Piper Enterprise Solutions is seeking an ServiceNow IT Service Management Developer to join an incredible team of healthcare professionals to deliver comprehensive service solutions, including ITIL Request, Incident, Problem, Change, Knowledge, Asset, and other modules. This is a hybrid (1-2 days onsite per month) role located in Columbia, MD.

Requirements of the ServiceNow IT Service Management Developer:

• Collaborate with stakeholders to research, analyze, and implement enterprise-wide solutions that align with organizational goals.
• Develop and enhance ITSM modules, including Incident, Problem, Service Request, Change, and Knowledge Management, as well as Self-Service Portals and SSO capabilities.
• Manage and maintain system components such as Forms, Reports, Views, Workflows, and Roles, ensuring operational integrity.
• Coordinate and execute application and platform upgrades, including thorough testing.
• Troubleshoot issues, automate tasks, and design solutions using ITSM modules and custom JavaScript.
• Coach and train colleagues, maintaining collaborative relationships to coordinate the development and maintenance of the ITSM system.
  
  

Qualifications of the ServiceNow IT Service Management Developer:

• High School Diploma and 3+ years of experience as a ServiceNow Administrator/Developer in an enterprise environment.
• 5+ years of experience in IT Service Management Process, Design, and Administration (including the 3+ years as a ServiceNow Administrator/Developer).
• 3+ years of experience with RESTful or SOAP web services.
• 3+ years of experience with HTML and JavaScript.
• 3+ years of experience with key technologies relevant to ServiceNow integration solutions, including ServiceNow APIs, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS.
• ServiceNow Certified Systems Administrator (CSA).
  
  

Compensation of the ServiceNow IT Service Management Developer:

• Salary range: $130,000-$150,000 *based on experience*
• Comprehensive benefit package: Full Medical, Dental, and Vision, 401k w/ ADP, PTO, Sick Leave as required by law, paid holidays
  
  

Keywords:

ITSM Developer, ITSM platform, technical solutions, administration, application development, maintenance, technical support, healthcare professionals, ITIL Request, Incident Management, Problem Management, Change Management, Knowledge Management, Asset Management, service delivery, software development methodologies, requirements analysis, system design, development lifecycle, enterprise-wide solutions, enhancements, Service Request Management, Service Catalog, Self-Service Portals, single sign-on, integrations, workflows, operational integrity, Forms, Reports, Views, Workflows, Groups, Roles, application upgrades, platform upgrades, troubleshooting, automation, HR modules, Discovery, CMDB, ITOM, JavaScript, coaching, training, discovery sessions, process definitions, Reports, Dashboards, analytical reports, business objectives, ServiceNow Administrator, ServiceNow Developer, IT Service Management, RESTful web services, SOAP web services, HTML, JavaScript, ServiceNow APIs, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS, ServiceNow Certified Systems Administrator, CSA

This job opens for applications on 5/30/25. Applications for this job will be accepted for at least 30 days from the posting date.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Business Consulting and Services

Referrals increase your chances of interviewing at Piper Companies by 2x

Get notified about new Information Technology Manager jobs in Columbia, MD.

Information Technology Infrastructure Operations Manager

Washington, DC $143,856.00-$185,265.00 1 day ago

Columbia, MD $140,000.00-$160,000.00 1 week ago

Director of Information Technology, Openings and Transitions

Annapolis Junction, MD $120,000.00-$150,000.00 2 days ago

Sr. Support Center (Service Desk) Manager

Baltimore, MD $73,800.00-$106,600.00 1 month ago

Sr. Support Center (Service Desk) Manager

Washington, DC $73,800.00-$106,601.00 1 month ago

Sr. Support Center (Service Desk) Manager

Rockville, MD $73,800.00-$106,600.00 1 month ago

Sr. Support Center (Service Desk) Manager

Baltimore, MD $73,800.00-$106,600.00 1 month ago

Bethesda, MD $100,000.00-$120,000.00 2 weeks ago

Senior Manager- IT, SIS and Learning Technologies

Washington DC-Baltimore Area 2 months ago

Endpoint Configuration Management Functional Manager

Rockville, MD $100,000.00-$215,000.00 3 months ago

Rockville, MD $57,400.00-$73,800.00 1 month ago

Baltimore, MD $57,400.00-$73,800.00 1 month ago

Baltimore, MD $57,400.00-$73,800.00 1 month ago

Washington, DC $57,400.00-$73,800.00 1 month ago

Senior Manager, Enterprise Resilience (IT/Manufacturing)

Washington DC-Baltimore Area $150,000.00-$180,000.00 4 days ago

Sr. Support Center (Service Desk) Manager

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.