ServiceNow IT/OT Asset Transformation Senior Manager

Ernst & Young Oman; Austin (TX); Hybrid; USD 172,000 - 392,000; Full time

Benefits offered by this job

Medical & Dental

Pension & 401(k)

Paid time off

Job summary

EY is seeking a Senior Manager for ServiceNow Transformation to lead delivery teams and manage complex client engagements. This client-facing role emphasizes building relationships, leading multi-disciplinary teams, and delivering IT/OM Asset Management solutions across transformation programs.

You will drive engagement strategy, governance, and delivery quality while collaborating with senior executives to shape roadmaps and business cases.

Qualifications

• Bachelor’s degree required (4-year degree); Master’s degree preferred.
• Typically, no less than 5-7 years relevant experience in ServiceNow implementation.
• 5-7 years of Big 4 or equivalent consulting experience preferably at the Senior Manager or Director level.
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of 2 of the following ServiceNow certifications: CSA, CAD, Dat Foundations, etc.

Responsibilities

• Leading engagement delivery and managing client relationships on a daily basis.
• Accountable for program/project management, ensuring that all objectives are met.
• Developing resource plans and budgets for engagements, managing engagement economics effectively.

Skills

Leadership

Client relationships

Project management

Communication

Delivery strategy

Education

Bachelor’s degree

Master’s degree preferred

Tools

ServiceNow platform

AI capabilities (Now Assist, AI Control Tower)

Job description

EY is seeking a Senior Manager for ServiceNow Transformation to lead delivery teams and manage complex client engagements. This client-facing role emphasizes building relationships, leading multi-disciplinary teams, and delivering IT/OM Asset Management solutions across transformation programs.

You will drive engagement strategy, governance, and delivery quality while collaborating with senior executives to shape roadmaps and business cases.