ServiceNow IRM Senior Analyst

001 The Northern Trust Company; Chicago (IL); On-site; USD 137,000 - 240,000; Full time

Job summary

Northern Trust is seeking an experienced program leader to drive complex, enterprise-wide Risk and Compliance initiatives. You will partner with senior leadership, Product Owners, and risk stakeholders to define delivery approaches and ensure regulatory commitments are met across multiple programs.

The role requires deep experience in ServiceNow IRM and GRC platforms, with a strong emphasis on governance, risk management, and delivery excellence.

Qualifications

• Minimum 12 years in direct program and project management for regulatory or financial services transformations.
• Experience delivering large-scale enterprise programs with regulatory commitments and risk management.

Responsibilities

• Define delivery approaches with senior leadership and drive execution across risk initiatives.
• Oversee portfolio program management and ensure alignment with regulatory commitments.
• Lead governance, risk, and compliance transformation programs and manage dependencies.
• Direct financial management for projects and budgets within the portfolio.
• Develop and lead staffing plans, performance management, and career growth for teams.

Skills

Stakeholder management

Regulatory knowledge

GRC (Governance Risk Compliance)

ServiceNow IRM

Agile delivery

Leadership

Education

Bachelor's degree

MBA or advanced degree

Tools

ServiceNow IRM

GRC platforms

Job description

About Northern Trust As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Major Duties

Program Delivery

Work with senior leadership, Product Owners, Risk, Compliance, and Program Sponsors to define delivery approaches, drive execution, manage risks, and ensure appropriate resourcing and prioritization across Risk initiatives. Work with matrixed staff supporting interconnected, complex programs that are enterprise and regulatory priority initiatives. Oversee portfolio program management across the RCE deliverables related to ServiceNow IRM platform and delivery organization, ensuring alignment of program outcomes with regulatory commitments, enterprise risk objectives, and strategic business goals. Direct the resolution of highly complex business, process, data, and technology challenges by applying advanced critical thinking and execution discipline. Apply industry knowledge, regulatory awareness, and enterprise delivery experience to successfully deliver Governance, Risk, and Compliance (GRC) transformation programs. Influence and negotiate with senior leaders across Technology, Risk, Compliance, and Business functions to drive delivery outcomes and remove obstacles.

Stakeholder Management

Direct and oversee program delivery to ensure they: Identify stakeholders impacted by RCE programs and initiatives, including Risk, Compliance, Technology, Data, and Business partners. Understand stakeholder expectations and assess their level of engagement, influence, and impact on successful program delivery. Develop and implement stakeholder engagement plans, ensuring ongoing communication, transparency, and alignment throughout the program lifecycle. Ensure clear, consistent, and timely communication regarding program progress, milestones, risks, dependencies, and decisions. Build and maintain strong relationships with stakeholders, proactively managing conflicts, competing priorities, and escalations. Monitor stakeholder satisfaction and adoption readiness and address concerns that may impact delivery or business outcomes. Manage changes in stakeholder expectations, regulatory requirements, or business priorities and ensure they are appropriately incorporated into program plans and delivery roadmaps.

Change / Risk Management

Direct and oversee project and program managers to ensure they: Partner with Organizational Change Management (OCM) teams at both Technology and Enterprise levels to drive change readiness, adoption, and business value realization. Maintain a balanced cross-functional perspective, collaborating across Technology, Risk, Compliance, and Business functions to ensure effective program execution. Ensure adherence to Technology governance, SDLC, release management, and change management processes and procedures. Implement and lead robust program-level governance, dependency management, issue management, and change control processes to effectively manage impacts to scope, schedule, budgets, resources, or regulatory commitments. Drive proactive identification, mitigation, escalation, and resolution of program risks, issues, and dependencies.

Financial Management

Oversees financial management and performance for projects and programs within the RCE portfolio including: Developing and/or managing capital and expense budgets. Analyzing and managing budget variances. Facilitating annual budget planning and investment prioritization. Optimizing delivery spend and resource utilization. Submitting timely monthly forecasts and financial reporting. Managing delivery against approved funding commitments and business cases.

Staff Management

Determine staffing needs with delivery, product, and engineering leaders; make hiring and termination decisions; handle salary administration; and ensure resources are available to accomplish RCE priorities and commitments. Provide leadership and guidance to full-time employees, contractors, consulting partners, and vendor resources, fostering an environment that encourages collaboration, accountability, innovation, and delivery excellence. Responsible for performance management, talent development, succession planning, and career growth of assigned staff. Develop high-performing teams capable of supporting enterprise-scale Risk, Compliance, and Regulatory transformation initiatives.

Knowledge, Skills & Experience Required

A successful candidate for the role will have at least 12 years of direct program and project management experience. Additionally, the candidate will possess: Experience delivering large-scale Regulatory, Risk, Compliance, Governance, or financial services transformation programs with an understanding of regulatory commitments, risk management practices, and control environments. Experience leading strategic enterprise programs involving ServiceNow IRM, Governance Risk & Compliance (GRC), Risk Management, RCSA, Controls, Regulatory Change Management, Compliance Monitoring, Enterprise Reporting, or similar business transformation capabilities. Experience with ServiceNow IRM, Governance Risk & Compliance (GRC) platforms, regulatory transformation programs, or enterprise risk technology solutions is highly desirable. Working knowledge of modern software delivery practices including Agile delivery, DevSecOps, CI/CD, cloud-native architectures, enterprise integrations, data platforms, and SaaS-based solutions. Familiarity with enterprise workflow and governance platforms, delivery governance processes, release management practices, system integrations, data quality management, and operational readiness activities. Demonstrated success leading enterprise-wide strategic initiatives within leadership roles, managing teams and large-scale programs involving multiple business and technology stakeholders. Superior communication skills with the ability to articulate ideas, strategy, risks, and progress to executive leadership, regulators, business stakeholders, and delivery teams. Initiative; actively identifies process improvements, delivery efficiencies, and opportunities to increase organizational effectiveness while anticipating leadership and stakeholder needs. Organizational skills; capable of managing multiple strategic initiatives simultaneously while balancing priorities, dependencies, timelines, and resources. Delivery mindset; demonstrates ownership, accountability, and a bias for action while continuously improving delivery processes and outcomes. Expert analytical skills; able to assemble and evaluate data, identify trends and risks, develop recommendations, and drive fact-based decision making. Financial management experience supporting large portfolios and program budgets between $5M and $20M consisting of internal employees, contractors, consulting partners, and managed services resources. Knowledge of global financial institutions, risk management frameworks, compliance obligations, governance processes, and regulatory expectations. Knowledge of and experience working within software delivery lifecycle methodologies including Agile, Scrum, and hybrid delivery models. Experience in portfolio planning, demand management, resource planning, capacity management, and dependency management. A College or University degree; MBA or relevant advanced degree is a plus. Current or prior PMP Certification is desired.

Salary Range

Salary Range: $137,400 - 240,400 USD Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Work Authorization

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve. Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [e-mail], or alternatively you can discuss your individual requirements with the recruiter you are working with.

Terms and Conditions

Candidate Privacy Notice California Applicant Privacy Notice Pay Transparency Nondiscrimination Provision (U.S) Transparency in Coverage Disclosure – North America Northern Trust is committed to working with and providing reasonable accommodations to individuals with health conditions and disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), [phone] (Asia Pacific), 1800-425-0333 (India), [phone] (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

APAC/INDIA EEO STATEMENT

It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

Canada EEO STATEMENT

Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

EMEA EEO STATEMENT

It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

USA EEO STATEMENT

It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status. EEO Know Your Rights (U.S.)