ServiceNow HRSD Consultant

TechDigital Group; Santa Clara (CA); On-site; USD 140,000 - 190,000; Full time

Job summary

TechDigital Group is seeking an experienced ServiceNow HRSD specialist with 7+ years of relevant experience to lead technically in customer-facing engagements for large organizations. The role emphasizes HR domain expertise, AI-driven process transformation, and executive stakeholder management.

You will work with cross-functional teams to implement HRSD solutions, deliver high-impact outcomes, and communicate complex concepts to non-technical stakeholders in a fast-paced Agile environment.

Qualifications

• Experience integrating AI into work processes, decision-making, or problem-solving using AI-powered tools or automation.
• 7+ years total work experience with ServiceNow, at least 5 years in a technical or techno-functional customer-facing role.
• ServiceNow HRSD product implementations for large organizations.
• ServiceNow Certified System Administrator and other Implementation Specialist certificates are desirable (e.g., CTA).
• Strong ServiceNow knowledge with ability to resolve technical issues while understanding HR operations KPIs.
• Experience implementing ServiceNow HR Service Delivery products is strongly preferred.
• Deep HR industry expertise and active domain relationships to shape product strategy and HR-focused solutions.
• Excellent communication, interpersonal, and ability to convey technical concepts to non-technical audiences.
• Strong analytical and problem-solving skills; ability to work in fast-paced, Agile environments.

Skills

UI/UX

Product design

ServiceNow HRSD

Customer-facing consulting

HR domain expertise

Executive stakeholder management

AI-driven process transformation

Job description

Mandatory Skills: Ui/Ux, product design ServiceNow HRSD, Customer-Facing Consulting, HR Domain Expertise, Executive Stakeholder Management, AI-Driven Process Transformation.

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AIpowered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Overall 7+ years of work experience with ServiceNow platform a minimum of 5 years in a technical or techno-functional customer-facing role, delivering
• ServiceNow HRSD product line implementations for large organizations.
• ServiceNow Certified System Administrator and other ServiceNow Certified Implementation Specialist certifications are desired, such as CTA.
• Strong ServiceNow platform knowledge with the ability to roll up sleeves and resolve technical issues while also understanding process nuances and KPIs that
• are critical for customer's HR operations.
• Experience implementing ServiceNow HR Service Delivery products strongly preferred.
• Possesses deep-rooted expertise and an active presence in the HR industry, leveraging domain knowledge and industry relationships to shape product strategy
• and drive the success of HR-focused solutions.
• Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences.
• Strong analytical and problem-solving skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• Familiarity with Agile methodologies and experience working in an Agile environment.
• Strong problem-solving skills and ability to work independently and as part of a team.
• Experience working with cross-functional teams, including product, process owners, engineers, sales, and marketing professionals.
• Customer-focused mindset and commitment to delivering high-quality results.
• Proven track record of driving business growth and customer satisfaction through innovative technology solutions