ServiceNow HR Application Analyst

Sedgwick; Tennessee; Hybrid; USD 80,000 - 85,000; Full time

Job summary

Sedgwick is seeking a mid-level ServiceNow HR Application Analyst to support and evolve our HRSD platform, with a strong focus on the Employee Center (ESC). This role offers a path from execution to solution ownership and decision-making to shape how HR services are delivered through ServiceNow.

In this position you will own configuration and ongoing enhancements, analyze requirements, design decisions, and collaborate with stakeholders to optimize workflows, automation, and platform logic while

Qualifications

• Experience with ServiceNow HRSD.
• Strong Employee Center (ESC) configuration experience.
• End-to-end configuration expertise.
• Ability to make independent configuration decisions.
• Strong analytical thinking.
• Confident communicator.
• Ownership mindset.
• Documentation experience.

Responsibilities

• Own configuration and ongoing enhancement of ServiceNow HRSD modules.
• Design and optimize the Employee Center experience.
• Analyze requirements and make solution design decisions.
• Configure workflows, Flow Designer automations, and platform logic.
• Evaluate configuration vs. customization trade-offs.
• Troubleshoot complex issues and guide resolution strategies.

Skills

ServiceNow HRSD

ESC configuration

End-to-end configuration

Independent decision making

Analytical thinking

Effective communicator

Documentation

Tools

ServiceNow

Flow Designer

Portal scripting

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

ServiceNow HR Application Analyst

Overview

We are seeking a mid-level ServiceNow HR Application Analyst to support and evolve our HR Service Delivery (HRSD) platform, with a strong focus on the Employee Center (ESC). This role is designed for someone ready to step beyond execution into solution ownership and decision-making, helping shape how HR services are delivered through ServiceNow.

Key Responsibilities

• Own configuration and ongoing enhancement of ServiceNow HRSD modules
• Design and optimize the Employee Center experience
• Analyze requirements and make solution design decisions
• Configure workflows, Flow Designer automations, and platform logic
• Evaluate configuration vs. customization trade-offs
• Troubleshoot complex issues and guide resolution strategies

Required Skills & Experience

• Experience with ServiceNow HRSD
• Strong Employee Center (ESC) configuration experience
• End-to-end configuration expertise
• Ability to make independent configuration decisions

Technical Growth & Awareness

• JavaScript exposure in ServiceNow
• Portal/widget scripting awareness
• Interest in deeper development skills

Soft Skills

• Strong analytical thinking
• Confident communicator
• Ownership mindset
• documentation

Preferred Qualifications

• ServiceNow CSA (certified system administrator)
• HRSD certification (service delivery)

What Sets This Role Apart

A stepping-stone to senior level with real solution ownership.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $80,000-85,000 annually.

A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

• medical
• dental
• vision
• 401k and matching
• PTO
• disability and life insurance
• employee assistance
• flexible spending or health savings account
• other additional voluntary benefits

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.