ServiceNow Functional Lead Transformation Senior Consultant

Deloitte France; Arlington (VA); On-site; USD 119,000 - 198,000; Full time

Job summary

Deloitte’s Government & Public Services (GPS) practice seeks a Project - Senior Consultant, Functional Transformation to drive ServiceNow modernization for federal and public sector clients. You will translate mission needs into functional requirements and collaborate across product, technical, and testing teams to ensure successful delivery.

With 5+ years translating requirements, 3+ years in ServiceNow, and a Top Secret clearance, you will contribute to complex transformations while traveling

Qualifications

• 5+ years translating business or mission requirements into functional requirements, user stories, acceptance criteria, or process documentation.
• 3+ years of experience supporting ServiceNow platform implementations, enhancements, or sustainment activities
• 3+ years of experience supporting Agile delivery, backlog refinement, sprint planning, or release management
• 2+ years of experience developing test scenarios, supporting user acceptance testing, and documenting defects or enhancement requests
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• Active Top Secret security clearance required
• Ability to travel 0-25%, on average, based on the work you do and the clients and industries/sectors you serve

Responsibilities

• Lead functional requirements definition for modernization, integration, and sustainment initiatives within ServiceNow
• Translate mission, user, and program needs into documented business requirements, functional designs, user stories, and acceptance criteria
• Partner with product, technical, and testing stakeholders to support backlog refinement, release planning, solution validation, and deployment readiness
• Support development of test scenarios, user acceptance testing, defect triage, and operational process documentation for new and enhanced capabilities
• Align functional recommendations and delivery priorities to the Capability Needs Statement (CNS), Product Roadmap, and enterprise mission objectives

Skills

Independent work

Communication skills

Attention to detail

Relationship building

Education

Bachelor's degree

Tools

ServiceNow

Job description

Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join our team of strategic advisers and architects, differentiated by our industry depth to collaborate with leading solution providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable heart-of-the-business solutions.

Work You'll Do

As a Project - Senior Consultant, Functional Transformation on the DSATS team, you will be responsible for:

• Lead functional requirements definition for modernization, integration, and sustainment initiatives within ServiceNow

• Translate mission, user, and program needs into documented business requirements, functional designs, user stories, and acceptance criteria

• Partner with product, technical, and testing stakeholders to support backlog refinement, release planning, solution validation, and deployment readiness

• Support development of test scenarios, user acceptance testing, defect triage, and operational process documentation for new and enhanced capabilities

• Align functional recommendations and delivery priorities to the Capability Needs Statement (CNS), Product Roadmap, and enterprise mission objectives

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team

• Effective written and verbal communication skills

• Meticulous attention to detail and quality of work product

• Ability to build and sustain professional relationships

The Team

Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our ServiceNow offering designs, implements, and delivers strategies and technologies to increase the efficient and value delivery by the enterprise IT function.

Qualifications

Required:

• Bachelor's degree

• 5+ years of experience translating business or mission requirements into functional requirements, user stories, acceptance criteria, or process documentation

• 3+ years of experience supporting ServiceNow platform implementations, enhancements, or sustainment activities

• 3+ years of experience supporting Agile delivery, backlog refinement, sprint planning, or release management

• 2+ years of experience developing test scenarios, supporting user acceptance testing, and documenting defects or enhancement requests

• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

• Active Top Secret security clearance required

• Ability to travel 0-25%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred:

• Experience supporting United States federal or defense programs

• Experience aligning requirements or delivery plans to product roadmaps or capability documents

• Experience facilitating requirements workshops with business, product, and technical stakeholders

• Experience supporting data migration, system integration, or process modernization efforts

• Experience with ServiceNow modules used for enterprise workflow, case management, or platform integration

• ServiceNow Certified System Administrator certification

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $118,700 to $197,900.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

SNOW_FY27_Social #GPSEP2026

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.