ServiceNow Consultant, Strategy, Growth, & Transformation

Deloitte France; New Orleans (LA); On-site; USD 87,000 - 171,000; Full time

Job summary

Deloitte, a leading professional services firm, seeks a Consultant for its GPS Cyber Strategy & Transformation team to drive ServiceNow initiatives across IT operations, risk management, and security domains. You will lead workshops, document business needs, and guide future-state workflows for complex cyber programs.

The role requires hands-on ServiceNow configuration, collaboration with multi-disciplinary teams, and delivery of artifacts, tests, and adoption materials across engagements.

Qualifications

• Bachelor's degree required.
• U.S. work authorization without sponsorship.
• Must obtain required security clearance.
• Travel up to 50% on average.
• 1+ year ServiceNow implementation experience in a client-facing role.
• 1+ year documenting processes, user stories, and functional docs.
• 1+ year configuring ServiceNow modules as listed above.

Responsibilities

• Lead requirements workshops and stakeholder interviews to capture and document business needs.
• Analyze processes, controls, and tools for ServiceNow configuration opportunities across multiple modules.
• Support functional design and configuration of ServiceNow solutions (forms, workflows, dashboards, SLAs, reports).
• Document data models, taxonomies, workflows and governance requirements for cyber and AI use cases.
• Produce project artifacts: requirements docs, functional designs, test scenarios, training materials, release notes.
• Collaborate with stakeholders and technical teams to support demos, UAT, defect triage, training, and adoption.

Skills

Independent work

Collaboration

Communication skills

Attention to detail

Relationship building

Project leadership

Multi-tasking

Timeliness

Education

Bachelor's degree

Tools

ServiceNow ITOM

ServiceNow ITAM

ServiceNow IRM

ServiceNow Security Ops

ServiceNow CIS-TPRM

ServiceNow AI Control Tower

Job description

Our Deloitte Cyber team understands the unique challenges and opportunities businesses face in cybersecurity. Join our team to deliver powerful solutions to help our clients navigate the ever-changing threat landscape. Through powerful solutions and managed services that simplify complexity, we enable our clients to operate with resilience, grow with confidence, and proactively manage to secure success.

Recruiting for this role ends on 10 /21/2026.

Work You'll Do

As a Consultant, Strategy, Growth, & Transformation as a ServiceNow professional on the GPS Cyber Strategy & Transformation team, you will be responsible for..

• Leading requirements workshops and stakeholder interviews to capture, validate, and document business requirements, user stories, and current-state and future-state process flows

• Analyzing processes, controls, and tools to identify opportunities for ServiceNow configuration and automation across IT Operations Management, IT Asset Management, Integrated Risk Management, Security Operations, Third-Party Risk Management, and ServiceNow AI Control Tower use cases

• Supporting functional design and configuration of ServiceNow solutions, including forms, workflows, notifications, service level agreements, dashboards, reports, roles, and access controls

• Documenting data models, taxonomies, workflows, controls, and reporting requirements for cyber, risk, and artificial intelligence governance use cases

• Producing project artifacts, including requirements documentation, functional designs, test scenarios, training materials, release notes, and deployment support materials

• Collaborating with client stakeholders, functional teams, and technical teams to support demonstrations, user acceptance testing, defect triage, training, cutover activities, and solution adoption

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team

• Effective written and verbal communication skills

• Meticulous attention to detail and quality of work product

• Ability to build and sustain professional relationships

• Ability to lead projects or workstreams

• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment

• Strong interpersonal skills and professional demeanor

• Ability to meet deadlines

• Ability to provide clear guidance to others

The Team

Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our Cyber Strategy & Transformation offering develops and transforms cyber programs in line with a client's strategic objectives, regulatory requirements, and risk appetite. It keeps the enterprise a step ahead of the evolving threat landscape and gives stakeholders confidence in the organization's cyber posture. Includes design of the cyber organization, governance, and risk assessments.

Qualifications

Required:

• Bachelor's degree

• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

• Must be able to obtain and maintain the required clearance for this role

• Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve

• 1+ years of experience supporting ServiceNow implementation projects in a client-facing consulting role

• 1+ years of experience gathering business requirements, facilitating workshops, documenting process flows or user stories, and producing functional documentation

• 1+ years of experience designing, configuring, or implementing ServiceNow solutions in one or more of the following modules: IT Operations Management, IT Asset Management, Integrated Risk Management, Security Operations, or Third-Party Risk Management

• 1+ years of experience configuring ServiceNow forms, workflows, notifications, service level agreements, reports, dashboards, roles, or access controls

Preferred:

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Application Developer (CAD)

• ArchX (Architecture Excellence)

• One or more ServiceNow Certified Implementation Specialist (CIS) certifications, including CIS-Risk and Compliance (CIS-RC), CIS-Security Incident Response (CIS-SIR), CIS-Vulnerability Response (CIS-VR), CIS-Third-Party Risk Management (CIS-TPRM), CIS-Hardware Asset Management (CIS-HAM), CIS-Software Asset Management (CIS-SAM), CIS-Service Mapping (CIS-SM), CIS-Discovery (CIS-DISCO), CIS-Event Management (CIS-EM), CIS-Data Foundations (CIS-DF), or CIS-Strategic Portfolio Management (CIS-SPM)

• Experience supporting implementation and configuration of ServiceNow AI Control Tower capabilities, including AI inventory management, intake and approval workflows, lifecycle oversight, issue management, dashboards, and reporting

• Experience supporting identity governance for human and non-human actors using Veza, or cyber asset discovery and configuration management database (CMDB) integration using Armis

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $86,700 to $170,900.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.