ServiceNow Enterprise Architect

Kforce Inc; Denver (CO); On-site; USD 140,000 - 190,000; Full time

Job summary

Kforce is seeking a ServiceNow Enterprise Architect in Denver, CO to design and improve Enterprise Architecture, Demand Management, and technology intake processes. The consultant will establish an auditable framework for reviewing new technology requests, manage demand intake, and align with CSDM standards while supporting governance.

Responsibilities include assessing current ServiceNow architecture and CSDM configuration, defining intake data and workflows, and supporting Architecture Review

Qualifications

• Five years of hands-on experience with ServiceNow architecture, Strategic Portfolio Management, Demand Management, Enterprise Architecture or Application Portfolio Management, and CSDM.
• Experience designing intake workflows, demand lifecycles, review boards, approvals or decision tracking, dashboards, and governance processes.

Responsibilities

• Assess current ServiceNow Enterprise Architecture and CSDM configuration (Business Applications, Capabilities, Service Instances, Technical Services).
• Develop an end-to-end intake process for new technology using ServiceNow Demand Management.
• Define intake data, review workflows, approvals, stakeholder ownership, and lifecycle processes.
• Support Architecture Review Board activities with criteria, routing, prioritization, risk evaluation, and demand disposition.
• Recommend dashboards, reporting, and ServiceNow data relationships; conduct scenario testing and UAT; provide knowledge transfer and documentation.

Skills

ServiceNow architecture

Demand Management

Enterprise Architecture

CSDM

ITSM

Process design

Stakeholder facilitation

Tools

ServiceNow platform

Job description

Responsibilities

Kforce has a client that is seeking a ServiceNow Enterprise Architect in Denver, CO. Summary: This position will support the design and improvement of ServiceNow Enterprise Architecture, Demand Management, and technology intake processes. The consultant will help establish a structured and auditable framework for reviewing new technology requests, managing demand intake, aligning with CSDM standards, and supporting architecture review governance. Key Responsibilities:

• Assess current ServiceNow Enterprise Architecture and CSDM configuration, including Business Applications, Business Capabilities, Service Instances, Technical Services, and related data models
• Develop and document an end-to-end intake process for new technology and service requests using ServiceNow Demand Management
• Define required intake data, review workflows, decision points, approvals, stakeholder ownership, and demand lifecycle processes
• Support Architecture Review Board activities by establishing technical review criteria, routing, prioritization, risk evaluation, reuse assessments, and demand disposition practices
• Recommend improvements for dashboards, reporting, decision records, demand tasks, stakeholder tracking, and ServiceNow data relationships
• Conduct scenario testing, UAT support, knowledge transfer, and process documentation
• Enterprise Architecture and CSDM Assessment with recommendations
• Demand Intake Process SOP and workflow documentation
• Architecture Review governance model and review criteria
• ServiceNow configuration and reporting recommendations
• Testing and validation support for intake and review scenarios
• Knowledge transfer, training materials, and final recommendations

Responsibilities

Kforce has a client that is seeking a ServiceNow Enterprise Architect in Denver, CO. Summary: This position will support the design and improvement of ServiceNow Enterprise Architecture, Demand Management, and technology intake processes. The consultant will help establish a structured and auditable framework for reviewing new technology requests, managing demand intake, aligning with CSDM standards, and supporting architecture review governance. Key Responsibilities:

• Assess current ServiceNow Enterprise Architecture and CSDM configuration, including Business Applications, Business Capabilities, Service Instances, Technical Services, and related data models
• Develop and document an end-to-end intake process for new technology and service requests using ServiceNow Demand Management
• Define required intake data, review workflows, decision points, approvals, stakeholder ownership, and demand lifecycle processes
• Support Architecture Review Board activities by establishing technical review criteria, routing, prioritization, risk evaluation, reuse assessments, and demand disposition practices
• Recommend improvements for dashboards, reporting, decision records, demand tasks, stakeholder tracking, and ServiceNow data relationships
• Conduct scenario testing, UAT support, knowledge transfer, and process documentation

Deliverables

• Enterprise Architecture and CSDM Assessment with recommendations
• Demand Intake Process SOP and workflow documentation
• Architecture Review governance model and review criteria
• ServiceNow configuration and reporting recommendations
• Testing and validation support for intake and review scenarios
• Knowledge transfer, training materials, and final recommendations

Scope: This engagement focuses on ServiceNow Enterprise Architecture, Demand Management, CSDM alignment, intake processes, reporting, and architecture review governance.

Requirements

• Five years of hands-on experience with ServiceNow architecture, Strategic Portfolio Management, Demand Management, Enterprise Architecture or Application Portfolio Management, CSDM, ITSM, service modeling, process design, and stakeholder facilitation is highly desired
• The preferred resource will have practical experience designing intake workflows, demand lifecycles, review boards, approval or decision tracking, dashboards, business application and service instance modeling, and governance processes that avoid unnecessary customization while supporting auditability, reporting, and operational adoption

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.