ServiceNow Engineer (SE1) (Government)

AT&T; Columbia (MD); On-site; USD 108,000 - 165,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays

Paid Parental Leave

Paid Caregiver Leave

Disability Benefits

Life Insurance

Employee discounts on mobility and AT&

Wellness programs

Employee discounts up to 50% off AT&T

Job summary

AT&T Global Public Sector is seeking a ServiceNow Engineer to support government customers in Columbia, MD. The role emphasizes architecture design, development in a hybrid cloud environment, and strong hands-on ServiceNow work, including automation, workflows, and integrations.

The candidate should have 7+ years as a SE on complex programs, a related degree, and DOD 8570.01-M IAM Level I certification. The position offers substantial salary and comprehensive benefits, with 40-hour weeks on-site.

Qualifications

• Seven years of systems engineering experience required for government contracts.
• DOD 8570.01-M compliant with IAM Level I or higher (CAP, GSLC, Security+).
• Experience as a ServiceNow Administrator/Developer including upgrades and integrations.

Responsibilities

• Install, configure, troubleshoot, and maintain self-hosted ServiceNow implementations.
• Create custom workflows and build service requests to meet requirements.
• Develop views/reports; implement integrations and automation.
• Mentor junior teammates; ensure system health and compliance.

Skills

ServiceNow

JavaScript

HTML/CSS

Documentation

Mentor juniors

Communication skills

Education

Bachelor's degree in a related field

Tools

ServiceNow Platform

Job description

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

Intelink Services provide interagency information sharing, content discovery, and collaboration capabilities on the IC system domains to the IC and its partners in Defense, Homeland Security, Foreign Affairs, and Law Enforcement.

AT&T has an opening for a ServiceNow Engineer to support Public Sector Solutions.

Description of Job Duties/Responsibilities:

Join a team designing architecture and developing solutions that support organizational needs. We are seeking an innovative, motivated professional to contribute to a highly skilled team operating in a hybrid cloud environment. The ideal candidate will have strong hands-on technical experience; AWS experience is a plus. We value a collaborative team environment and a commitment to continuous learning and professional growth.

Job Responsibilities:

• This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. Work to be performed at a government customer site in Laurel, MD.
• Install, configure, troubleshoot, upgrade, and maintain self-hosted ServiceNow implementations.
• Create custom workflows.
• Build service requests to meet business and technical requirements.
• Develop views and reports as needed.
• Implement integrations and process automation using ServiceNow Orchestration.
• Perform system, integration, and Section 508 compliance testing.
• Monitor application health, usage, and compliance.
• Assess current ServiceNow usage and recommend enhancements to improve efficiency.
• Develop scripts to automate routine tasks.
• Train and mentor junior team members.

Required Skills:

• Minimum of 2 years of experience as a ServiceNow Administrator/Developer.
• Development experience with JavaScript or other high-level programming languages.
• Familiarity with web-based user interfaces (HTML, XML, CSS).
• Experience creating and maintaining technical documentation.
• Demonstrated ability to mentor junior team members.
• Excellent communication and interpersonal skills.

Desired Skills:

• Linux/UNIX system troubleshooting experience.
• Experience managing a self-hosted ServiceNow instance, including performing required upgrades to core ServiceNow applications.
• Java development experience.
• Experience reviewing processes and implementing efficiencies.
• ServiceNow certifications are a plus (e.g., Administrator, Developer).

Required Clearance:

TS/SCI with polygraph. (#ts/sci) (#polygraph)

Required Qualifications:

Seven (7) years experience as a SE in programs and contracts of similar scope, type and complexity is required. Bachelor's degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline from an accredited college or university is required. Five (5) years of additional SE experience may be substituted for a bachelor's degree.

• Compliance with DOD 8570.01-M with a minimum certification of IAM Level I. CAP, GSLC, Security +

Our ServiceNow Engineer (SE1) (Government)

earns

$108,000 - $165,100

yearly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) *Pro-rated when working less than 40 hrs/wk.

Paid Parental Leave

Paid Caregiver Leave

Additional sick leave beyond what state and local law require may be available but is unprotected

Adoption Reimbursement

Disability Benefits (short term and long term)

Life and Accidental Death Insurance

Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

Employee Assistance Programs (EAP)

Extensive employee wellness programs

Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T wireline phone

Weekly Hours:

40

Time Type:

Regular

Location:

Columbia, Maryland

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.