ServiceNow Developer (SNOW SME TC2) (Government)

AT&T; Maryland; On-site; USD 98,100 - 263,200; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays

Job summary

AT&T Global Public Sector is seeking a mid-level ServiceNow Software Developer to design, develop, and deploy custom ServiceNow solutions for mission-critical IT service delivery. You will work with business, technical, and leadership stakeholders in a collaborative environment.

Required are 2–5 years of ServiceNow experience, JavaScript proficiency, and the TS/SCI clearance with polygraph. The role is based in Columbia, Maryland, with an office presence expected five days a week.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent experience).
• 2-5 years of ServiceNow development experience.
• Proficiency in JavaScript.
• Strong analytical, troubleshooting, and problem-solving skills.
• DoD 8570 Certification: Security+.
• ServiceNow Certified System Administrator (CSA).
• Strong knowledge of HTML and CSS is desirable.

Responsibilities

• Design, develop, test, and deploy custom ServiceNow applications and enhancements.
• Support ITAM, CMDB, and ITSM processes and applications.
• Collaborate with stakeholders to gather and implement requirements.
• Provide ServiceNow technical support and troubleshooting.
• Create and maintain technical documentation and reports.
• Participate in UAT, Technical Exchange Meetings, and platform upgrades.

Skills

JavaScript

Analytical thinking

Troubleshooting

SQL

Agile

Version control

ServiceNow development

Education

Bachelor's degree in Computer Science / Information Systems or related field

Tools

Glide API

Flow Designer

UI Policies

Script Includes

UI Pages

ACLs

Job description

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

RIS I is the delivery of regional IT services to the end user. We offer support of end user devices including desktop, workplace peripherals, and voice and video devices. We support local and campus area networks, including wireless and cable plant.

Join our team as a mid-level ServiceNow Software Developer and help design, enhance, and support mission-critical ServiceNow solutions that enable efficient IT service delivery, workflow automation, and platform modernization. This role is ideal for a technically skilled, collaborative developer who is ready to contribute to a high-impact environment while working closely with business, technical, and leadership stakeholders.

Description of Job Duties/Responsibilities:

This position offers the opportunity to design, develop, test, and deploy custom ServiceNow solutions while partnering with framework managers, senior leaders, customers, vendors, and technical teams. The ideal candidate brings strong development fundamentals, a customer-focused mindset, and the ability to translate business needs into reliable, scalable platform solutions.

This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

Key Responsibilities:

• Design, develop, test, and deploy custom applications and enhancements within the ServiceNow platform.
• Support and maintain IT Asset Management (ITAM), Configuration Management Database (CMDB), and IT Service Management (ITSM) processes and applications.
• Partner with business stakeholders, managers, customers, and technical teams to gather, refine, and implement software development requirements.
• Provide ServiceNow technical support, consultation, and troubleshooting for platform users and stakeholders.
• Troubleshoot and resolve system defects, performance issues, and configuration challenges.
• Create and maintain technical documentation, reports, and user-facing support materials.
• Participate in User Acceptance Testing, Technical Exchange Meetings, platform upgrades, and Agile development activities.

Required Clearance: TS/SCI with polygraph. (#ts/sci) (#polygraph)

Required Qualifications:

• Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience)
• 2-5 years of ServiceNow development experience.
• Proficiency in JavaScript.
• Strong analytical, troubleshooting, and problem-solving skills.
• DoD 8570 Certification: Security+.
• ServiceNow Certified System Administrator (CSA)

Desired Qualifications:

• Strong knowledge of HTML and CSS.
• Understanding of CMDB concepts and asset lifecycle management.
• Experience supporting ServiceNow IT Service Management (ITSM) and IT Asset Management (ITAM) applications.
• Experience with ServiceNow development, including:
  • Catalog Page configuration
  • Client Scripts
  • UI Policies
  • Business Rules
  • Script Includes
  • UI Pages
  • UI Actions
  • Glide API
  • Flow Designer
  • ACLs
• Knowledge of SQL and relational database concepts.
• Familiarity with Agile development methodologies.
• Familiarity with version control processes.

Our ServiceNow Developer (SNO SME TC2) (Government) earns $98,100 - $263,200 yearly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) *Pro-rated when working less than 40 hrs/wk.

Paid Parental Leave

Paid Caregiver Leave

Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement

Disability Benefits (short term and long term)

Life and Accidental Death Insurance

Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

Employee Assistance Programs (EAP)

Extensive employee wellness programs

Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T wireline phone

Weekly Hours: 40

Time Type: Regular

Location: Columbia, Maryland

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.