ServiceNow Engineer

Soft Tech Consulting; Washington (District of Columbia); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) plan

Short-term and long-term disability

Life insurance

Paid time off (PTO)

Paid holidays

Job summary

Soft Tech Consulting is seeking a ServiceNow Engineer for a remote, short-term project (7+ months) in the Washington D.C. area. The role requires U.S. citizenship and eligibility for Public Trust clearance. Candidates will develop and enhance ServiceNow solutions across the organization.

Key responsibilities include customizing applications, managing modules, and creating integrations. Ideal candidates should have 7+ years of experience in ServiceNow development and proficiency in JavaScript, AngularJS, and APIs.

Benefits include medical, dental, and vision coverage, a 401(k) plan, and paid time off.

Qualifications

• 7+ years of experience as a ServiceNow Developer.
• Strong understanding of ServiceNow security models and user/group administration.
• Experience with API development and Custom Applications in ServiceNow.
• Ability to work independently with minimal oversight.

Responsibilities

• Develop and customize ServiceNow applications and workflows.
• Manage modules such as ITSM, CSM, and Service Catalog.
• Create integrations using REST/SOAP APIs.
• Design portal views with AngularJS and Bootstrap.
• Support existing applications and troubleshoot issues.
• Develop reports and analytics for performance tracking.

Skills

ServiceNow development

JavaScript

AngularJS

REST/SOAP APIs

ITIL frameworks

Education

ServiceNow Certified System Administrator certification

Tools

MySQL/SQL

Job description

Overview

Soft Tech Consulting, Inc. is seeking a ServiceNow Engineer for a short‑term project (7+ months) in the DC‑MD‑VA area. The role is remote and requires U.S. citizenship and eligibility for Public Trust. The candidate will own the development and enhancement of ServiceNow solutions across the organization.

Eligibility

• Short term – 7+ months with potential extension.
• Remote – must be located in the DC‑MD‑VA area.
• U.S. citizen.
• Must be able to obtain Public Trust clearance.
• No third‑party vendor involvement.

Responsibilities

• Develop, configure, and customize ServiceNow applications, including workflows, business rules, UI actions, and client scripts.
• Implement and manage modules such as ITSM, CSM, CMDB, Service Catalog, SPM/PPM, and FSM.
• Create and maintain integrations using REST/SOAP APIs, MID servers, and custom scripts.
• Work with product owners and stakeholders to gather and analyze requirements and translate them into ServiceNow solutions.
• Design and configure portal views using AngularJS, Bootstrap, and ServiceNow widgets.
• Support existing applications by troubleshooting issues, performing root cause analysis, and implementing fixes or enhancements.
• Lead and participate in ServiceNow upgrade and migration projects.
• Maintain security configurations, including ACLs, roles, and group management.
• Provide documentation and training to end‑users and technical teams.
• Develop reports, dashboards, and analytics to track system performance and business processes.

Qualifications

• 7+ years of experience as a ServiceNow Developer.
• Strong understanding of the ServiceNow security model, ACLs, and user/group administration.
• Experience with API development, Service Portal, and Custom Applications in ServiceNow.
• Proficiency in JavaScript, AngularJS, Java, HTML, CSS, MySQL/SQL.
• Experience with ServiceNow integrations using REST/SOAP APIs.
• Hands‑on experience with custom application development and Scoped Applications.
• Knowledge of ITIL frameworks and best practices.
• ServiceNow Certified System Administrator certification (preferred).
• Strong written and verbal communication skills.
• Ability to work independently with minimal oversight.

Benefits

• Medical, Dental, Vision
• 401(k) plan
• Short‑term and long‑term disability
• Life insurance
• Paid time off (PTO)
• Paid holidays

Soft Tech Consulting, Inc. is an Equal Opportunity Employer.