ServiceNow Engineer

Insight Communications; Herndon (VA); Remote; USD 85,000 - 180,000; Full time

Job summary

Insight Communications is seeking a mid-senior level ServiceNow Engineer to join their dynamic team. This role requires hands-on experience in ServiceNow implementations and a strong understanding of ITSM and HRSD. Candidates with a Bachelor’s degree and ServiceNow certifications are ideal, as they will navigate complex challenges and enhance service delivery.

Benefits

Medical, Dental, Vision insurance

Flexible Spending Accounts

Short Term and Long Term Disability

401(k) plan with company match

Paid Time Off and Personal Leave

Qualifications

• 3+ years of experience with ServiceNow solutions.
• Proficiency in ITSM and HRSD implementations.
• Bachelor's degree or equivalent experience in a related field.

Responsibilities

• Lead ServiceNow implementation and requirements sessions.
• Collaborate with stakeholders to document technical requirements.
• Provide customer solutions through effective communication and technical guidance.

Skills

ServiceNow deployments

ITSM

HRSD

Technical leadership

Excellent communication

Education

Bachelor's degree in Computer Science

ServiceNow ITSM Certification

Job description

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Windward Consulting is at the forefront of Service-Centric IT. With strategic consulting, unparalleled technical expertise and our proven Windward Service-Centric IT RoadMap, we help our clients align the core competencies of process, organization, information and technology to run the most sensitive and mission-critical IT environments in the world.

If you are looking for an opportunity to be involved with a team of individuals who are working within one of our cutting edge clients solving complex technical challenges then we are looking for you. We are looking for people who are passionate about technology and have a "roll up their sleeves mentality." Here at Windward we offer numerous opportunities to expand your experience in various areas depending upon your aptitude and interests. Our employees are not only passionate and driven, but strive to ensure customer quality is delivered consistently and effective.

We are looking for a senior level ServiceNow Engineer to join our team. This position is an integral part of an agile environment and is a key part of the growth of our ServiceNow practice area. To be successful, one should have prior experience and demonstrated success implementing ServiceNow, ITSM Operations and HRSD. You will be working with other IT professionals, vendors, and process owners to support, maintain, and enhance the service ServiceNow application. The ideal candidate will have deep knowledge regarding the ServiceNow project delivery model and is able to execute upon it while being able to manage customer expectations. Ideal candidate is a self starter and someone who is able to go outside the box where applicable and find solutions to complex problems.

Essential Functions:

• Hands-on experience with ServiceNow deployments, foundational data table structures, licensing utilization and governance and data governance and evaluation. Should have completed an end-to-end implementation
• Hands-on experience with ServiceNow Data, ITSM, HRSD and other products. Should have completed an end-to-end implementation and clearly be able to articulate data requirements and usage.
• Lead customer kick off calls
• Lead requirements sessions and document detailed requirements
• Prior end-to-end implementation of ITSM and in-depth knowledge about Foundational Data tables
• Assist architect in developing interfaces between customer systems and ServiceNow
• Leverage both proven and innovative technology approaches to solve challenging business problems
• Provide technical assessments, written documentation and technical expertise
• Communicate with the customer in technical/non-technical terms, understand their business requirements, and provide suitable solutions
• Work on continuous improvement by sharing experiences and knowledge with the team
• Collaborate with System Administrators and ServiceNow Support concerning strategies and technical aspects of platform upgrades
• Advises on options, risk and impacts on business processes and technical architecture
• Be responsible for overall delivery of the product/module
  
  

Qualifications:

• 3+ years of experience as a key technical resource for large scale
• ServiceNow developed solutions in client environments
• Ability to meet the expectations and requirements of the internal customers and senior management
• Excellent verbal and written communications skills
• Client depends on this resource being very responsive
• Resource should be able to work the hours needed for the project
• Ability to provide technical leadership and professional guidance to managers, team, and vendors
• ServiceNow ITSM Certification CIS, Data Foundations, CSDM and HRSD
• ServiceNow Certified Application Developer Certification (Nice to have)
  
  

Education Requirements:

• Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related field; or equivalent experience/ combination of education and experience.
• ServiceNow ITSM Certification
  
  

Work Locations:

• Remote
  
  

Travel Required:

• No
  
  

Windward strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career. We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package. We offer Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, as well as the option to purchase additional Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance.

Windward is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Information Services and IT Services and IT Consulting

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