ServiceNow Development Team Manager

University of Utah; Salt Lake City (UT); On-site; USD 125,000 - 150,000; Full time

Job summary

The University of Utah seeks a Web Systems Manager to oversee an Agile software development team for ServiceNow. This role entails managing IT service management processes and ensuring effective solution delivery. Ideal candidates will have 7 years of experience, strong interpersonal skills, and technical expertise in ServiceNow and Agile methodologies.

Benefits

Health, dental, and wellness coverage

Public transportation pass

Paid leave time

Reduced tuition for employees and family members

Retirement contribution

Qualifications

• Requires 7 years of experience in IT project management.
• Experience with Agile and ITIL.
• Demonstrated ability in software development.

Responsibilities

• Manage ServiceNow platform functionality.
• Lead the ServiceNow development team.
• Ensure optimal IT service delivery.

Skills

Agile methodologies

ITIL framework

Software development

Interpersonal skills

Communication skills

Education

Bachelor's degree or equivalent

Tools

ServiceNow

JavaScript

Angular JS

Job description

Details

Open Date 06/04/2025

Requisition Number PRN42090B

Job Title Web Systems Manager

Working Title ServiceNow Development Team Manager

Job Grade H

FLSA Code Computer Employee

Patient Sensitive Job Code? No

Standard Hours per Week 40 Hours

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

Monday – Friday 8am – 5pm. After hours support for patching and updates as needed.

VP Area President

Department 00418 - IT Proj & Portfolio Office

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $125,000.00 - $150,000.00

Close Date 09/04/2025

Priority Review Date (Note - Posting may close at any time)

Job Summary

Technical manager for an Agile (Scrum) software development team in support of Service Management processes in the Information Technology department. Develops and maintains the organization’s implementation of ServiceNow supporting critical platform functionality including, but not limited to, IT Service Management, IT Operations Management, Strategic Portfolio Management, Asset Management, Customer Service Management, and Human Resource Service Delivery. Ensures proper functioning of the Service Management system and oversees necessary upgrades, providing architectural direction and strategy. Helps business operations groups utilize critical information systems to improve their efficiency. Manages the operational activities, including budgetary, hardware lifecycle, personnel management and performance of the ServiceNow development team.

Responsibilities

• Candidates will demonstrate skills in enabling tools for ITIL based technologies with a technical focus on availability of business applications and systems.

• The individual should also demonstrate business effectiveness skills such as establishing roadmaps for deploying tools for maintaining optimal IT service delivery.

• This position will vary in the scope of project responsibilities; however generally this position will focus on designing and delivering technical solutions in the ServiceNow platform such as, but not limited to, Configuration Management solutions, IT Asset Management solutions, IT Service Delivery solutions, Strategic Portfolio Management solutions, Business Process Monitoring solutions, and HR Service Delivery solutions.

• Candidates will demonstrate skills in IT operations with a technical focus on integrating tools and technical solutions which enable IT Operations.

• The individual should also demonstrate technical acumen to design relevant and efficient solutions to meet client goals and align with industry best practices.

• A good understanding of ITIL framework and Agile methodologies is key.

• Candidate should have a strong background in software development and deep experience within all SDLC processes.

• Candidate should have strong interpersonal and communication skills and proven experience facilitating and leading discussions and coaching and mentoring staff.

Minimum Qualifications

Requires a bachelor’s degree or equivalency (one year of education can be substituted for two years of related work experience) with at least 7 years of experience in the field.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

• JavaScript/Angular JS understanding and development experience

• ServiceNow Certified Systems Administrator

• Certified Scrum Master

• Systems integrations experience

Type Benefited Staff

Special Instructions Summary

Additional Information
About UIT : University Information Technology ( UIT ) , the central IT service provider for the University of Utah, reports to the U’s Chief Information Officer and is responsible for many of the U’s shared IT services including the wired and wireless network; Campus Information Services ( CIS ) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.

About the University of Utah : Located in Salt Lake City, the U is the flagship institution of the State of Utah’s system of higher education, home to arts and museum venues and a member of the BIG -12 Conference . Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound . Salt Lake City is home to the Utah Symphony and Opera , Ballet West , professional sports teams , and a wide range of other cultural and recreational activities.

University of Utah Benefits

·Health, dental, and wellness coverage

• Automatic and immediately vested 14.2% employer contribution to personal retirement account (401a)

• Freepublic transportation pass(Utah Transit Authority)

·Paid leave time

·Reduced tuition benefits for employee and family members

• More information: https://www.hr.utah.edu/benefits/
  
  The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at [phone] for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at [phone] or [phone] or University Human Resource Management at [phone] if you have questions regarding the post-retirement rules.

  This position may require the successful completion of a criminal background check and/or drug screen.

  The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

  All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

  The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

  To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/

  Online reports may be submitted at oeo.utah.edu

  https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.