ServiceNow Development Team Manager

University of Utah; Salt Lake City (UT); On-site; USD 125,000 - 150,000; Full time

Job summary

A leading university is seeking a ServiceNow Development Team Manager to oversee an Agile software development team. This role involves managing the implementation of ServiceNow, ensuring system functionality, and guiding operational activities. Candidates should have a strong background in software development, ITIL, and Agile methodologies, with excellent interpersonal and communication skills. A bachelor's degree and at least 7 years of experience are required.

Qualifications

• 7+ years of experience in the field.
• Experience with ITIL based technologies.
• Strong background in software development and SDLC processes.

Responsibilities

• Manage a team focused on ServiceNow implementation and operations.
• Design technical solutions in the ServiceNow platform.
• Oversee upgrades and ensure system functionality.

Skills

Agile methodologies

ITIL framework

Interpersonal skills

Communication skills

Technical acumen

Education

Bachelor's degree or equivalency

Tools

ServiceNow

JavaScript

Angular JS

Job description

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Job Summary

Technical manager for an Agile (Scrum) software development team in support of Service Management processes in the Information Technology department. Develops and maintains the organization's implementation of ServiceNow supporting critical platform functionality including, but not limited to, IT Service Management, IT Operations Management, Strategic Portfolio Management, Asset Management, Customer Service Management, and Human Resource Service Delivery. Ensures proper functioning of the Service Management system and oversees necessary upgrades, providing architectural direction and strategy. Helps business operations groups utilize critical information systems to improve their efficiency. Manages the operational activities, including budgetary, hardware lifecycle, personnel management and performance of the ServiceNow development team.

Job Summary

Technical manager for an Agile (Scrum) software development team in support of Service Management processes in the Information Technology department. Develops and maintains the organization's implementation of ServiceNow supporting critical platform functionality including, but not limited to, IT Service Management, IT Operations Management, Strategic Portfolio Management, Asset Management, Customer Service Management, and Human Resource Service Delivery. Ensures proper functioning of the Service Management system and oversees necessary upgrades, providing architectural direction and strategy. Helps business operations groups utilize critical information systems to improve their efficiency. Manages the operational activities, including budgetary, hardware lifecycle, personnel management and performance of the ServiceNow development team.

Responsibilities

• Candidates will demonstrate skills in enabling tools for ITIL based technologies with a technical focus on availability of business applications and systems.
• The individual should also demonstrate business effectiveness skills such as establishing roadmaps for deploying tools for maintaining optimal IT service delivery.
• This position will vary in the scope of project responsibilities; however generally this position will focus on designing and delivering technical solutions in the ServiceNow platform such as, but not limited to, Configuration Management solutions, IT Asset Management solutions, IT Service Delivery solutions, Strategic Portfolio Management solutions, Business Process Monitoring solutions, and HR Service Delivery solutions.
• Candidates will demonstrate skills in IT operations with a technical focus on integrating tools and technical solutions which enable IT Operations.
• The individual should also demonstrate technical acumen to design relevant and efficient solutions to meet client goals and align with industry best practices.
• A good understanding of ITIL framework and Agile methodologies is key.
• Candidate should have a strong background in software development and deep experience within all SDLC processes.
• Candidate should have strong interpersonal and communication skills and proven experience facilitating and leading discussions and coaching and mentoring staff.
  
  

Minimum Qualifications

Requires a bachelor's degree or equivalency (one year of education can be substituted for two years of related work experience) with at least 7 years of experience in the field.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

• JavaScript/Angular JS understanding and development experience
• ServiceNow Certified Systems Administrator
• Certified Scrum Master
• Systems integrations experience
  
  

Special Instructions

Requisition Number: PRN42090B

Full Time or Part Time? Full Time

Work Schedule Summary: Monday – Friday 8am – 5pm. After hours support for patching and updates as needed.

Department: 00418 - IT Proj & Portfolio Office

Location: Campus

Pay Rate Range: $125,000.00 - $150,000.00

Close Date: 9/4/2025

Open Until Filled

To apply, visit https://utah.peopleadmin.com/postings/183564

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Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Higher Education

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