ServiceNow Developer - ITSM, Integrations & Automation

Soft Tech Consulting; Washington (District of Columbia); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K

Short Term Disability

Long Term Disability

Life Insurance

Paid time off (PTO)

Paid Holidays

Job summary

Soft Tech Consulting, Inc. seeks an experienced ServiceNow Developer to join our team in the National Capital Region. The role focuses on development, configuration, and integration of ServiceNow applications, with emphasis on automating workflows and designing technical solutions for client needs.

The ideal candidate will have 7+ years of ServiceNow experience, strong knowledge of the security model, and hands-on API integrations using REST/SOAP. U.S.

Qualifications

• 7+ years of experience as a ServiceNow Developer.
• Strong understanding of the ServiceNow security model, ACLs, and user/group administration.
• Experience with API development, Service Portal, and Custom Applications in ServiceNow.
• Proficiency in JavaScript, AngularJS, Java, HTML, CSS, MySQL/SQL.
• Experience with ServiceNow integrations using REST/SOAP APIs.
• Hands-on experience with custom application development and Scoped Applications.
• Knowledge of ITIL frameworks and best practices.
• ServiceNow Certified System Administrator certification (preferred).
• Strong written and verbal communication skills.
• Ability to work independently with minimal oversight.

Responsibilities

• Develop, configure, and customize ServiceNow applications, including workflows, business rules, UI actions, and client scripts.
• Implement and manage modules such as ITSM, CSM, CMDB, Service Catalog, SPM/PPM, and FSM.
• Create and maintain integrations using REST/SOAP APIs, MID servers, and custom scripts.
• Work with product owners and stakeholders to gather and analyze requirements and translate them into ServiceNow solutions.
• Design and configure portal views using AngularJS, Bootstrap, and ServiceNow widgets.
• Support existing applications by troubleshooting issues, performing root cause analysis, and implementing fixes or enhancements.
• Lead and participate in ServiceNow upgrade and migration projects.
• Maintain security configurations, including ACLs, roles, and group management.
• Provide documentation and training to end-users and technical teams.
• Develop reports, dashboards, and analytics to track system performance and business processes.

Skills

ServiceNow

JavaScript

AngularJS

SQL/MySQL

REST/SOAP APIs

UI/UX

Tools

ServiceNow Platform

MID Servers

ITSM/CSM/CMDB

ServiceNow Integrations

Job description

Soft Tech Consulting, Inc. seeks an experienced ServiceNow Developer to join our team in the National Capital Region. The role focuses on development, configuration, and integration of ServiceNow applications, with emphasis on automating workflows and designing technical solutions for client needs.

The ideal candidate will have 7+ years of ServiceNow experience, strong knowledge of the security model, and hands-on API integrations using REST/SOAP. U.S.