ServiceNow Developer: ITSM, Integrations, & Automation

Comcast; Reston (VA); On-site; USD 102,000 - 153,000; Full time

Job summary

Comcast is seeking a ServiceNow Developer to design, implement, test, and enhance enterprise ServiceNow solutions. The role collaborates with product owners, architects, software engineers, and business partners to deliver scalable, secure platform capabilities for improved service delivery and workflows.

The Engineer 2 position can be located in Philadelphia, PA or Reston, VA, with a preference for candidates within commuting distance.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Systems, a related technical field, or equivalent practical experience.
• 2–4+ years of experience in IT service management or enterprise application development.
• 1+ year of hands‑on experience with ServiceNow development preferred
• 1+ year of experience with JavaScript, Python, Java, REST APIs, integrations, databases, or cloud fundamentals.
• Experience supporting application development, testing, troubleshooting, and production releases in a collaborative engineering environment.
• Ability to partner with technical and business stakeholders to understand requirements and deliver reliable platform enhancements.
• Exposure to AI‑assisted software development capabilities, including code generation, code review, analysis, or software development lifecycle support.

Responsibilities

• Develop, configure, customize, and maintain ServiceNow applications and modules, including IT Service Management and Configuration Management Database capabilities.
• Support Telecom Service Operations Management development and related service operations workflows, including incident, request, problem, change, and service operations processes.
• Develop and update scripts, workflows, business rules, client scripts, Script Includes, Flow Designer components, and other platform functionality.
• Support integrations between ServiceNow and enterprise systems using REST APIs, data exchanges, and platform integration tools.
• Assist with data imports, data cleanup, data migration, and validation activities to support ServiceNow platform accuracy and reliability.
• Participate in testing, defect resolution, regression validation, release launches, and production support activities.
• Contribute to platform upgrades, vulnerability remediation, maintenance activities, and ongoing stability improvements.
• Apply DevSecOps practices in daily development, testing, deployment, and support work.
• Partner with quality assurance, product, architecture, and engineering teams to ensure applications meet business, technical, and security requirements.
• Maintain regular, consistent, and punctual attendance.

Skills

JavaScript

Troubleshooting

Python

Education

Bachelor's degree

Job description

Comcast is seeking a ServiceNow Developer to design, implement, test, and enhance enterprise ServiceNow solutions. The role collaborates with product owners, architects, software engineers, and business partners to deliver scalable, secure platform capabilities for improved service delivery and workflows.

The Engineer 2 position can be located in Philadelphia, PA or Reston, VA, with a preference for candidates within commuting distance.