ServiceNow Developer III (SE3) (Remote CT)

First Citizens Bank; Hartford (CT); Remote; USD 115,000 - 140,000; Full time

Job summary

First Citizens Bank seeks an experienced ServiceNow Developer III to design, develop, implement, and support enterprise ServiceNow solutions. You will lead complex initiatives, mentor developers, and work with Product Owners, Architects, and stakeholders to deliver scalable platform capabilities.

You will drive best practices, contribute to platform upgrades, and help mature the CMDB/CSDM, ITSM, ITOM, and integration capabilities across the enterprise.

Qualifications

• Bachelor's degree and 6 years' experience OR HS Diploma or GED/Equivalent and 10 years' experience in Systems engineer and systems programmer.
• Experience with ServiceNow ITSM, ITOM, CMDB, Discovery, IRM, GRC, Security Incident Response, and Service Catalog.
• Experience developing scoped applications and advanced platform customizations.
• Experience implementing integrations using REST APIs, SOAP APIs, MID Servers, and Integration Hub.
• Experience mentoring developers and leading in Agile delivery teams.

Responsibilities

• Design, develop, test, and deploy complex ServiceNow solutions in accordance with platform standards and development practices.
• Lead development on medium- to large-scale initiatives and coordinate across multiple workstreams.
• Develop and maintain Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer workflows, integrations, and custom applications.
• Create and maintain integrations between ServiceNow and enterprise applications using Integration Hub, REST APIs, SOAP APIs, and MID Server technologies.
• Troubleshoot and resolve complex platform and integration issues requiring advanced technical expertise.
• Perform code reviews and guide developers to promote quality and consistency in standards.
• Assist in establishing development best practices, coding standards, and platform governance processes.
• Collaborate with Architects and Product Owners to evaluate solution options and recommend technical approaches.
• Participate in platform upgrades, patching, release management, and regression testing.
• Support CMDB maturity through data quality improvements, governance activities, and CSDM alignment.
• Identify opportunities to improve platform performance, reliability, maintainability, and user experience.
• Develop and maintain technical documentation, knowledge articles, and support procedures.
• Mentor junior developers and provide technical leadership within the development team.
• Participate in major incident resolution and serve as escalation point for complex technical issues.
• Support continuous improvement initiatives and adoption of ServiceNow capabilities.

Skills

ServiceNow ITSM

ServiceNow ITOM

CMDB

Discovery

IRM

GRC

Security Incident Response

Service Catalog

Education

Bachelors Degree

High School Diploma / GED

Tools

REST APIs

SOAP APIs

Integration Hub

MID Server

Flow Designer

Job description

Overview

The ServiceNow Developer III is a technical contributor responsible for the design, development, implementation, and support of enterprise ServiceNow solutions. This role serves as a lead developer on complex initiatives, providing technical guidance to other developers while partnering with Product Owners, Architects, Administrators, and business stakeholders to deliver scalable and maintainable solutions.

The ServiceNow Developer III is expected to lead development efforts, troubleshoot complex technical issues, promote development best practices, and contribute to the continuous improvement of the ServiceNow platform and supporting processes.

Responsibilities & Qualifications

Duties and Respoinsibilites:

• Design, develop, test, and deploy complex ServiceNow solutions in accordance with established platform standards and development practices.
• Serve as the lead developer on medium- to large-scale initiatives and coordinate development activities across multiple workstreams.
• Develop and maintain Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer workflows, integrations, and custom applications.
• Create and maintain integrations between ServiceNow and enterprise applications using Integration Hub, REST APIs, SOAP APIs, and MID Server technologies.
• Troubleshoot and resolve complex platform and integration issues that require advanced technical expertise.
• Perform code reviews and provide guidance to developers to promote quality, consistency, maintainability, and adherence to development standards.
• Assist in establishing and maintaining development best practices, coding standards, and platform governance processes.
• Collaborate with Architects and Product Owners to evaluate solution options and recommend technical approaches.
• Participate in platform upgrades, patching activities, release management, and regression testing efforts.
• Support CMDB maturity efforts through data quality improvements, governance activities, and CSDM alignment.
• Identify opportunities to improve platform performance, reliability, maintainability, and user experience.
• Develop and maintain technical documentation, knowledge articles, and support procedures.
• Mentor junior developers and provide technical guidance on platform capabilities and development approaches.
• Participate in major incident resolution and serve as an escalation point for complex technical issues.
• Support continuous improvement initiatives and help drive adoption of new ServiceNow capabilities and platform features.

Qualifications Minimum Required: Education and Experience: Bachelor's Degree and 6 years' experience OR High School Diploma or GED/Equivalent and 10 years' experience in Systems engineer and systems programmer

Preferred Qualifications

Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.

Experience with ServiceNow ITSM, ITOM, CMDB, Discovery, IRM, GRC, Security Incident Response, and Service Catalog.

Experience developing scoped applications and advanced platform customizations.

Experience implementing integrations using REST APIs, SOAP APIs, MID Servers, and Integration Hub.

Experience supporting CMDB governance, data quality initiatives, and Common Service Data Model (CSDM) adoption.

Experience leading ServiceNow upgrades, release activities, and platform enhancement initiatives.

Experience mentoring developers and providing technical leadership within a development team.

Experience working within Agile delivery teams and collaborating with Product Owners and Business Analysts.

ServiceNow Certified Application Developer (CAD) certification preferred.

One or more ServiceNow Certified Implementation Specialist (CIS) certifications preferred.

Additional Information

If hired in Conneticut, the base pay for this position is generally between $115,000 and $140,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.